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Kloverbox Eco-friendly sub box [Spoilers]

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What does that mean? Does that mean it should had been in an amber bottle? The items are reactive against a containment in the bottle? I don't work with witch hazel or lemon oil so I don't know. I buy my oils and bottles from Mountain Rose Herbs. I'm cautious because I still have much to learn.

 

Kelly can send me Luxe or another Baggu instead. Unless it's something I feel I can trust such as a scrub.

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What does that mean? Does that mean it should had been in an amber bottle? The items are reactive against a containment in the bottle? I don't work with witch hazel or lemon oil so I don't know. I buy my oils and bottles from Mountain Rose Herbs. I'm cautious because I still have much to learn.

 

Kelly can send me Luxe or another Baggu instead. Unless it's something I feel I can trust such as a scrub.

 

I have no idea what that means - it seems strange that a bottle would cause this type of reaction.

 

I would rather have a baggu or the exfoliator! 

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Actually I have had this happen before and I can't believe I didn't realize it when I first saw the particles-

 

Many years ago I used to make my own skincare, lotions, body washes etc with a friend who sold them on her etsy store. There was a time we used a different supplier for our bottles to make smaller sample versions of the products for people to buy travel kits, and one of the products was a clear liquid cleanser. The bottle was also a clear plastic like the one Urban Oreganics used.

 

I think that one of the toner ingredients basically broke down some of the plastic inside the bottle and created that white filmy stuff that's floating around in there. The particles look small at first, and then expand as they soak in whatever product is inside the bottle, creating that cloudy stuff. 

 

It also makes sense that they've never had this issue in the past, considering they normally package this toner in glass bottles. 

 

I'm fine with receiving another Urban Oreganics product in the April box. I'm assuming that they used a plastic bottle for the small sized toners for Kloverbox so they wouldn't have a chance to break in shipping, and didn't expect this issue to happen considering it's most likely a defect in the plastic bottle.

 

Good to know though- At least I know I wasn't swabbing my face with mold the couple of times I used it. It's too bad it has to go in the trash though :(

Edited by MissJexie
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They've been so transparent about this whole thing that I'm not even mad. I actually wouldn't even be upset if they didn't add another item in next month's box. Although I am ever so slightly bummed because it was the only thing I actually wanted to use from the whole box.

 

Can't have everything I guess. :)

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I read Kloverbox's email. I feel comfortable with receiving a different product from Urban Oreganic. Thank you @@MissJexie for sharing your experience. I'm glad Kelly responded to our concerns and took them seriously. It increases my confidence in Kloverbox.

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I really like how it was handled. Very transparent so I'm ok with the whole thing. @@MissJexie 's explanation made it even better for me. Whatever they send us next, I'll try. I feel bad for Urban Organics because it probably is tough for a small company to have to produce another sample that is sent to that many people. It gets expensive and many times small companies don't have a giant marketing budget set aside for things like that.

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I really like how it was handled. Very transparent so I'm ok with the whole thing. @@MissJexie 's explanation made it even better for me. Whatever they send us next, I'll try. I feel bad for Urban Organics because it probably is tough for a small company to have to produce another sample that is sent to that many people. It gets expensive and many times small companies don't have a giant marketing budget set aside for things like that.

I agree- I think that was a fantastic solution on their part, especially since like you said, they're a small company. I'm happy that Kloverbox handled everything so quickly- People sent them e-mails regarding it and in 24 hours they had a solution. Very impressed with that. 

 

I know these things happen and especially as a subscription box company, you get so many products from different brands and there's no way for the sub box to know when/how everything was made etc, unfortunately in cases like this the subscription is the one that seems to get the bad rep. Luckily for Kloverbox, handling it so professionally and swiftly seems to have made a positive impression on people from what I've seen in the comments section of the bigger blogs.  :)

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I sent an e-mail to Urban Oreganics to thank them for their professionalism during this event, and got a response from the owner this morning:

 

Rachel Thank you so much for your kind words. I had a heated discussion with my bottle supplier yesterday and they agreed to send me some new packaging (which I will now be sanitizing upon arrival, even though they supposedly already are) so that I can provide Kloverbox subscribers with an amazing product next month. I am also sending them some of the toners back so they can run tests for me. I have some in my studio from the same batch (but packaged in glass bottles) and they look totally normal! There are tiny bits of lemon pulp, so when Kelly asked me what the floaters could be, I let her know it was lemon. It wasn't until I saw a photo from someone a few days later that I panicked and realized OMG THAT IS NOT LEMON PULP! I appreciate you reaching out. I've been losing a lot of sleep over this. I've worked very hard to build a good reputation over the last year and hate to see it all go down the drain. - Emily

 

I feel really bad for her, honestly! :( I can't imagine how stressful this must be. A small business working their butt off to provide product for a subscription box as a way to gain more traffic and customers, and instead it has a potential to backfire and ruin a business you've worked so hard to build. 

I hope that she only gains customers from her transparency and professionalism!

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I feel bad for her too. Thanks for posting this. I also hope that because of her transparency and professionalism she'll get more customers.

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This is exactly how these kinds of situations should be handled. I hope this doesn't affect either company negatively. Because sometimes shit happens.

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spoiler for April's box

 

 

 

OLD ORCHARD - No.10 Baobab & Rosehip Lotion Bar - Natural Luxury Skin Care

 

c8be9cc95c1313b174eec752d6e5088e.jpg

 

 

 

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spoiler for April's box

 

 

 

OLD ORCHARD - No.10 Baobab & Rosehip Lotion Bar - Natural Luxury Skin Care

 

c8be9cc95c1313b174eec752d6e5088e.jpg

 

 

Loooove lotion bars!!! Glad they're sending it now rather than in the middle of the summer LOL 

 

I'm crossing my fingers as hard as I can that there are some lifestyle/home etc items this month, though!

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And it is

citrus (tangerine) scented!! yeah!  I believe the theme will be citrus in april - so thank goodness for that :) 

 

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I'm looking forward to the spoiler and the scents. I hope that means less products with aloe in it. I realize that I am one of the few people who can't use aloe and it is common in natural products.

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I'm excited for the spoiler, but I'm a bit worried that it'll be melted by the time it gets to me--it's already reaching the 90s where I live :/

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Guys, I just did something crazy. I cancelled all of my subs...except for this one. And that's only because I was already charged for April.

 

But also I couldn't resist the pretty lotion bar.

 

My mailbox will be so sad.

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Guys, I just did something crazy. I cancelled all of my subs...except for this one. And that's only because I was already charged for April.

 

But also I couldn't resist the pretty lotion bar.

 

My mailbox will be so sad.

Sometimes I sort of wish I could do that LOL- I feel like it would be so freeing!

Since I run a blog it's a bit hard to be able to do that :( I think even if I did cut back I would probably keep 2 of them or something, though. I don't think I could let go of PopSugar...that's the only one I would really truly miss getting every month! :( 

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I sent an email to Jillian Wright to see if they recommend anything specific for rosacea. I liked the moisturizer that I received from the Goodebox LE. I am going to order the Gentle Peptide Cleanser,

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Sometimes I sort of wish I could do that LOL- I feel like it would be so freeing!

Since I run a blog it's a bit hard to be able to do that :( I think even if I did cut back I would probably keep 2 of them or something, though. I don't think I could let go of PopSugar...that's the only one I would really truly miss getting every month! :(

It was only easy for me because I realized I didn't LOVE any of them and haven't for a long time. I honestly just don't need the stuff at all, especially since my skincare routine is dead set in stone now. My heart just isn't in it anymore. I'm keeping this one though because they send hair and body products, which I don't really have a lot of (yet).

 

I'm not a blogger, but have mercy...I had enough subscriptions that I could have been. I'm going to save so much money  now, and I feel really excited about it. Is this what happens when you get older?

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I went through this. I cut out all my subscriptions beside Birchbox. First it was difficult but then so freeing. Then I slowly added them back in. :D I'm an a quest to try and slim them down again. This one I'm keeping though.

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I went through this. I cut out all my subscriptions beside Birchbox. First it was difficult but then so freeing. Then I slowly added them back in. :D I'm an a quest to try and slim them down again. This one I'm keeping though.

I don't think I'll be adding them back...but I did put myself on the Owlcrate waiting list. It's a young adult book sub and it looks so awesome. :D I'll probably replace this sub with that one once I get off the list. I have to have at least one! I need something to look forward to every month.

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I am finding cool subs that aren't just beauty centric and I am kinda pushing a lot of my makeup subs off to the side

 

subs like globein, herbal bliss, kloverbox, flickerbox, sudsybox, plum deluxe (teas) are becoming subs that I really like - although if I get another rose product anytime soon from kloverbox, I will revolt!!

 

I also like mask subs and my monthly asian beauty one from beauteque.  If it were not for the points system on birchbox, I would drop that one.  Starlooks might go as well, because they totally revamped their service and I am not sure I will like it

Edited by biancardi
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@@biancardi I am finding that I am not as interested in makeup subs. I may sign up for the Herbal Bliss based off your review.  I can't use rose or aloe on my face! The only time my face tolerates aloe is with the MBD masks.

 

I need to make a list of current subs. I dropped a bunch over the last few months and tried a few new ones. I want to try a new one in April either Herbal Bliss or Handmade Beauty Sub.

 

I haven't heard from Jillian Wright yet. Also, I am almost out of Pelle Beauty Oil so that is another order I need to place.

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