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Allure Beauty Box May 2016 *SPOILERS*

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Thanks MET! At least on MSA it looks like a good number of us. I noticed they had problems in the past with their current subscribers, so I'm glad at least they aren't messing that up this month!

 

People got mad at Sephora for taking so long to launch, but I'm glad they did if it means I never have them cancel a box on me.

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It looks like quite a few people have had problems with billing and shipping. I've just noticed that Beauty Box has charged me an additional $63.70, and their customer care is closed for the day. Has an extra random charge happened to anyone before? I'm hoping it's a fluke that will magically disappear by Monday, but really doubt it.

It shows as an order placed on 4/28 and an order shipped on 4/28, but no details. I've checked my email, the inbox, spam, and trash folders and there's nothing about a charge posted or an order placed.

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@ psysn today people who did pre-orders for the Thrills box have been saying they were double charged.

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@ psysn today people who did pre-orders for the Thrills box have been saying they were double charged.

Thank you! I was wondering if that was what the individual box charge would have been. It's weird that the charge shows up as being from Beauty Box and not Beauty Thrills. Hopefully they can solve whatever glitch in the system caused that.

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My credit card was charged for Allure Beauty Box today (I subscribed on April 26). So, this means I am getting the May box? I hope so, this box looks phenomenal!

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Its true about the new subscriptions.  Allure oversold their May box and a lot of new subscribers won't get May box but the June box. Even if you were charged and sent a confirmation e-mail, or ordered earlier in the month. You may want to contact them if you're expecting the May box and a new subscriber. E-mailed them and yep...got the boot. 

Edited by blubird21

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Its true about the new subscriptions.  Allure oversold their May box and a lot of new subscribers won't get May box but the June box. Even if you were charged and sent a confirmation e-mail, or ordered earlier in the month. You may want to contact them if you're expecting the May box and a new subscriber. E-mailed them and yep...got the boot. 

Oh I'm so sorry, that's messed up :/ Did they refund the charge?

I contacted them, let's see what they will say.

Is there a website I can check the status, box contents, etc? The buysub website is showing nothing other than my magazine subs. 

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Just read MSA - wow a lot of angry customers/potential customers.

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Oh I'm so sorry, that's messed up :/ Did they refund the charge?

I contacted them, let's see what they will say.

Is there a website I can check the status, box contents, etc? The buysub website is showing nothing other than my magazine subs. 

Had to cancel before they would refund the money. They wanted to hold my payment till June for the June box. They really didn't offer anything other than ooppps too many people subscribed. Some people have been offered the February box but I wasn't offered anything. Went ahead and cancelled because seems poorly operated on their side. She also said MOST new subscribers won't be getting the May box but will be getting the June box. There is a magazine link and a link to the actual box, make sure you go to the beauty box site versus Allures site.

btw...a lot of people are also having problems logging into their account. 

 

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There is a magazine link and a link to the actual box, make sure you go to the beauty box site versus Allures site.

btw...a lot of people are also having problems logging into their account.

Can you please give me the link for the correct site and live chat? I can't seem to find them :(

 

I'm very disappointed with Allure for creating such inconvenience to so many people. The least they could do was to formulate quota/wait list before announcing such a great box or at least treat everyone equally (sorry box to everyone or no box to anyone) :/

 

UPDATE: Nevermind, I found the chat link. Here it is (under "More Questions?") for the others who can't find it: Allure Live Chat 

 

Rep said my first box will be June and they are charging 2 months ahead, I immediately cancelled. It sounds weird that their refund process takes a few weeks! It shouldn't take more than 3-5 business days. Anyway, if the refund doesn't appear in 2 weeks, I will resolve it with my bank. 

Edited by pearldrop

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I am also not getting the May but the June. This is really stupid since on my bank statement it shows me they took the money from my account on April 25. I asked for a refund and for them to cancel my subscription. Though when I looked today my subscription was still active so I cancelled it myself. I better get my refund. I will not be doing anymore business with allure. I'm subscribed to a bunch of different boxes and have never had this problem before! 

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I am also not getting the May but the June. This is really stupid since on my bank statement it shows me they took the money from my account on April 25. I asked for a refund and for them to cancel my subscription. Though when I looked today my subscription was still active so I cancelled it myself. I better get my refund. I will not be doing anymore business with allure. I'm subscribed to a bunch of different boxes and have never had this problem before! 

Which link you are using to see your subscription status/cancel?

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I just sent them two emails saying that I want my account cancelled. One from their website and one from my gmail account.  I could do it myself from the account page but I want them to know how extremely angry I am. I hope that they lose a ton of business with this crappy bait and switch.  I don't care what is in the June box, I will not be back. This seems to be a new trend in the industry: create a ton of hype but have too little supply to meet the demand.  I'm done with shady businesses. 

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https://w1.buysub.com/pubs/N3/ALL/beautybox_landing.jsp?cds_page_id=186691&cds_mag_code=ALL&cds_response_key=S5TALB07

 

I just go to their home page and log in. After you log in it will tell you your account status. 

Thanks. I have been using this page, but "Manage Your Membership" and "Account Information" menus are empty. Only "Manage Your Beauty Profile" and "Your Magazine Subscription" menus are active, the last menu shows my other Conde Nast magazine subscriptions. But there is nothing about the beauty box although I received the order confirmation email when I subscribed and have been charged for it :/

 

post-118960-0-88842900-1462077849_thumb.png

 

Did anybody else have magazine subscription before they created beauty box subscription? I'm afraid this mess-up is because I use the same e-mail for both.

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Thanks. I have been using this page, but "Manage Your Membership" and "Account Information" menus are empty. Only "Manage Your Beauty Profile" and "Your Magazine Subscription" menus are active, the last menu shows my other Conde Nast magazine subscriptions. But there is nothing about the beauty box although I received the order confirmation email when I subscribed and have been charged for it :/

 

attachicon.gifScreen Shot 2016-04-30 at 9.32.23 PM.png

 

Did anybody else have magazine subscription before they created beauty box subscription? I'm afraid this mess-up is because I use the same e-mail for both.

So when you click on the "Manage Your Membership" button nothing drops down? That's just weird. Is it a glitch? Also after the "Welcome," at the top does your name not show up or did you edit it out for privacy reasons? 

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So when you click on the "Manage Your Membership" button nothing drops down? That's just weird. Is it a glitch? Also after the "Welcome," at the top does your name not show up or did you edit it out for privacy reasons? 

Yes, nothing shows up when I click on top two (empty) options. The screenshot is with "Manage Your Membership" button clicked, arrow shows down but right side of the page comes completely empty :(

Yes, my full name is shown after "Welcome", I just removed it.

 

The thing I am more annoyed is before subscribing I got written confirmation from CS that my first box will definitely be May and now they do this without even informing us. 

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After reading everyone's comments here I emailed CS as well. I resubbed specifically for the May box and if I am not going to be getting that box I want my money back and I'm cancelling. That is complete BS to do that to subscribers.

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I just called  CS after reading the posts on MSA. I was told that new subscribers including myself will not be getting the May box. I cancelled right then and there and asked for my money back. I highly suggest that you call and make sure you are getting the May box if you subbed for this box.

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Wow, just now saw all the posts about the May box. MSA is full of a lot of hot tea kettles, almost 300 posts when I checked earlier. I would be upset if I subbed and it to me I would be getting the May box and then an email later telling me it would be June. I am glad that I went ahead and subbed for a year on Allure, I have not been disappointed yet. I do agree that their CS is insane but excited to be getting this month's box. Mine has already shipped.

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Wow, just now saw all the posts about the May box. MSA is full of a lot of hot tea kettles, almost 300 posts when I checked earlier. I would be upset if I subbed and it to me I would be getting the May box and then an email later telling me it would be June. I am glad that I went ahead and subbed for a year on Allure, I have not been disappointed yet. I do agree that their CS is insane but excited to be getting this month's box. Mine has already shipped.

Even worse, we didn't get an email from Allure about this. We heard from each other and contacted Allure to hear it :/

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Interesting thing happened. When Allure moved accounts from Beauty Bar, I was moved automatically and since then always had been charged by Allure. After April and all that fuss about shipment, I stop my subscription myself and then reactivated again myself online. So if before there was no info at all on my account page, now I can see pretty much everything: when they charged the card, my address, etc. It looks like I can also see the shipment day (now it says 1 day), so maybe it will be shipped in a day, not sure for the moment.

As I re-activated my account, I asked the rep online just now if I get May box and she said yes. My card charge has been posted, it is not in pending transactions.

 

And yes, I have both subscriptions to the box and the magazine. But i have to use my account # to log in into the box page and the e-mail address to access the mag. The page layouts are different as well. 

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I called to query the status of my two boxes and also asked about possible compensation for the misunderstanding. I was lucky enough to be offered a previous box or a curated makeup bag for both accounts so they've redeemed themselves. Better inventory management is definitely required though.

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Interesting thing happened. When Allure moved accounts from Beauty Bar, I was moved automatically and since then always had been charged by Allure. After April and all that fuss about shipment, I stop my subscription myself and then reactivated again myself online. So if before there was no info at all on my account page, now I can see pretty much everything: when they charged the card, my address, etc. It looks like I can also see the shipment day (now it says 1 day), so maybe it will be shipped in a day, not sure for the moment.

As I re-activated my account, I asked the rep online just now if I get May box and she said yes. My card charge has been posted, it is not in pending transactions.

 

And yes, I have both subscriptions to the box and the magazine. But i have to use my account # to log in into the box page and the e-mail address to access the mag. The page layouts are different as well. 

I just went through exactly the same thing. Before I could not see anything on my account page, but now that I resubscribed so I will be charged under Allure, I can see it all.

 

I also happened to choose April to cancel & immediately resubscribed. However, because of doing this I will be getting the June box, not the May box. I had to live chat to get this information. Completely unprofessional, especially since I signed up with May still being advertised. I specifically asked when I was canceling my first order to make sure I would still get May by resubscribing, and was told I would. Super annoying to know that if I had stayed subscribed I would have gotten it. Then again, since I was still billed by BeautyBar, I probably wouldn't have gotten it anyway!

 

I asked about the order date vs ship date on my page and the person through live chat told me "Our programmers are working on fixing the Customer Care page. The 'ship date' is actually your order date." Total BS. My shipment day has said 1 day for a week.

 

They said they're sending out a complimentary box to make up for it. But I didn't get any indication if it will be a previous month's box or the little two piece New Year's gift they sent me to make up for not getting that CoverGirl box (another fiasco with BeautyBar vs Allure billing). If it's a previous month's box, I'll have already gotten it. They don't seem to understand how to take care of long term subscribers. We're the ones constantly putting $ into them month after month! At least send out an e-mail saying you're not getting the box you signed up for!

Edited by u2shamrock
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I've had a nightmare with this box the past two months..I tend to use rechargeable visa for these beauty boxes so I am not stuck with an accidental duplicate of a 6 month or yearly charge on my main accounts. The past two months they have charged the old card despite me changing the data online resulting in me being bumped from that month's box. The second time I happened I called and was told my card was being charged for the may box that week (was still showing april online since this was in MARCH) when in fact it didn't go through until the standard 28th date in april, resulting in yet another missed box since I updated cards again between those times. I guess I still have $16.09-monthly fees on a trashed card. :angry:

 

Since I like the box well enough, I went ahead and gifted myself a 6 month sub, which hopefully will charge through in a timely manner and not get rejected since I only put enough for each month on these. (monthly fees, which should never happen since I plan this out for each month, have been what have caused it to be rejected)

 

What is strange, is that this has NEVER been an issue until this year. Whatever they did to change their billing system SUCKS.

Edited by artemiss
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