- Joined
- Jun 7, 2016
- Messages
- 55
- Reaction score
- 42
Hi All!
I recently made a purchase from Colourpop (I'm a huge fan of them and have had nothing but positive experiences so far), and for the first time, I've had a minor problem. My order shipped extremely quickly and in good condition, but one product was incorrect - it appears that the person responsible for packing accidentally grabbed the Ultra Satin Lip in "Lost," rather than "London Fog," as I ordered. Totally understandable.
I've just emailed them explaining the situation and I attached photos of both my packing slip and the incorrect product, and, of course, I included my order number for reference.
Has anyone had a similar experience with them? How was their response?
Thanks so much!
I recently made a purchase from Colourpop (I'm a huge fan of them and have had nothing but positive experiences so far), and for the first time, I've had a minor problem. My order shipped extremely quickly and in good condition, but one product was incorrect - it appears that the person responsible for packing accidentally grabbed the Ultra Satin Lip in "Lost," rather than "London Fog," as I ordered. Totally understandable.
I've just emailed them explaining the situation and I attached photos of both my packing slip and the incorrect product, and, of course, I included my order number for reference.
Has anyone had a similar experience with them? How was their response?
Thanks so much!
