- Joined
- Jun 4, 2007
- Messages
- 99
- Reaction score
- 0
Sure archetype has really gorgeous eyeshadows but you have no idea what lousy and shitty customer service I experienced.
I placed my order last oct 19th. YES I know!!!! The thing is archetype has a long turn around time, like about 2 months. I was prepared to wait but when the end of the year came and my order still wasnt shipped out, I decided I didnt want to wait anymore. It's getting ridiculous. So I just asked for a refund. I mean that's fine right? Since they havent shipped it out.
Guess what? Few days later, they replied and said Oh we cant refund you because it was already shipped out. This is in the first week of Jan 2009. I was like what? Why are you telling me it was shipped out only when I asked for a refund. Isnt it fishy?
Anyway until now I HAVE NOT RECEIVED ANYTHING. I doubt they even shipped it out at all and they only said to just so they wouldnt refund me. So I told them I have not received anything and I would like a refund. They did not reply my emails until many days later and still said that it was sent out. BUT WHEN? OMG I had to ask them when it was shipped out. They couldnt even tell me the specific date!
Im guessing that they did not ship it out at all 2 weeks ago when they CLAIMED they would and they pretending to 'reship' it just so they wouldnt refund me.
Anyway I am really VERY angry and appalled at their lousy CS. They're just so dishonest. Guys, please do not order from them EVER.
I placed my order last oct 19th. YES I know!!!! The thing is archetype has a long turn around time, like about 2 months. I was prepared to wait but when the end of the year came and my order still wasnt shipped out, I decided I didnt want to wait anymore. It's getting ridiculous. So I just asked for a refund. I mean that's fine right? Since they havent shipped it out.
Guess what? Few days later, they replied and said Oh we cant refund you because it was already shipped out. This is in the first week of Jan 2009. I was like what? Why are you telling me it was shipped out only when I asked for a refund. Isnt it fishy?
Anyway until now I HAVE NOT RECEIVED ANYTHING. I doubt they even shipped it out at all and they only said to just so they wouldnt refund me. So I told them I have not received anything and I would like a refund. They did not reply my emails until many days later and still said that it was sent out. BUT WHEN? OMG I had to ask them when it was shipped out. They couldnt even tell me the specific date!
Im guessing that they did not ship it out at all 2 weeks ago when they CLAIMED they would and they pretending to 'reship' it just so they wouldnt refund me.
Anyway I am really VERY angry and appalled at their lousy CS. They're just so dishonest. Guys, please do not order from them EVER.