- Joined
- Feb 22, 2006
- Messages
- 22,700
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I've asked a few peeps if they've had problems with their 182 brush. I seemed to be the only person whose brush sheds like CRAZY! I've also noticed, while the brush seemed matted down even after I washed it, it wasn't. Simply, the bristles in the center have broken in half! WTF!
While my lovely 182 still works just fine, it's such a nuisance to use, and I'm the only person who owns the brush who has this issue! So, I called MAC's customer service. The lovely lady said they would send me postage paid, once I sent the brush back and they received it, they'd send a new one. I told her I'd hate to part with the brush for however long the process took since I use it daily. So, she's actually sending me the NEW brush with the postage, and once I get them, I'm sending back the old brush!
How awesome is that?! I love that they're always willing to be so accommodating to their valued customers! I know you're wondering, "Why not just take it to your local counter?" It's because apparently my MAC doesn't sell 182 brushes... So, I'd have to go to a MAC store, or use the path I'm using anyway. ANYWHO! MAC definitely rocks! LOL!
While my lovely 182 still works just fine, it's such a nuisance to use, and I'm the only person who owns the brush who has this issue! So, I called MAC's customer service. The lovely lady said they would send me postage paid, once I sent the brush back and they received it, they'd send a new one. I told her I'd hate to part with the brush for however long the process took since I use it daily. So, she's actually sending me the NEW brush with the postage, and once I get them, I'm sending back the old brush!
How awesome is that?! I love that they're always willing to be so accommodating to their valued customers! I know you're wondering, "Why not just take it to your local counter?" It's because apparently my MAC doesn't sell 182 brushes... So, I'd have to go to a MAC store, or use the path I'm using anyway. ANYWHO! MAC definitely rocks! LOL!