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Glossybox August 2013

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Just got charged for August this morning.  *chants* I will get my box, and it will have everything in it, and no leaks!  

 

I'm trying hard to stay upbeat and positive about the August box.. I've had so many issues with the last two months and customer service...

 

And not that anybody specifically cares about my problems with Glossybox I've mentioned more than once by now, lol... but I finally got some resolution it seems.

 

I wrote a long, detailed email to customer service early Saturday morning, because I felt they were yanking me around and I STILL don't have replacements from June or my July box.  I gave them two options that I'd be happy with to keep me as a customer and not get crap reviews everywhere online and in person, or an option to refund me for the replacements/July box/let me cancel for August and no charges for it.

 

Saturday afternoon I had an email with no information other than I'll be receiving a refund of 21$... So I figured they were tired of me hassling them and are canceling me. Then yesterday late morning I get a response back from customer service. 

 

They kind of mixed all options together.. but I'm supposed to receive my two items from June, a July box, and some extra surprises, sent by FedEx.  And then the refund I received (which I got yesterday night) for the July box troubles. 

And as of this morning FedEx finally went from "not found" to trackable, and it says I should receive it by this Friday.  Hallelujah!  I finally have hope I'll actually receive what I've paid for!

 

I've read all over online about how they hate refunding people, and have just cancelled accounts when charge disputes are threatened.  Either they are "trying" to get on a better track of customer service, or they are starting to really feel the hurt from cancellations/charge backs.  They've been refunding the Martha Stewart box for several with no hassles, and I got an extra refund without needing it really (since they did what I asked for my replacements).  And in the email they sent me with my FedEx tracking, they practically begged me to stay a customer with them. 

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Originally Posted by normajean2008 View Post

 

I've read all over online about how they hate refunding people, and have just cancelled accounts when charge disputes are threatened.  Either they are "trying" to get on a better track of customer service, or they are starting to really feel the hurt from cancellations/charge backs.  They've been refunding the Martha Stewart box for several with no hassles, and I got an extra refund without needing it really (since they did what I asked for my replacements).  And in the email they sent me with my FedEx tracking, they practically begged me to stay a customer with them. 

 

This is good news.  I have to say, Glossybox is getting a bad reputation for its CS.  And with an ever evolving market for beauty subscriptions, GB needs to pay attention to its customers.  

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Quote:
Originally Posted by jrenee View Post

 

This is good news.  I have to say, Glossybox is getting a bad reputation for its CS.  And with an ever evolving market for beauty subscriptions, GB needs to pay attention to its customers.  


truth. without customers, glossybox would be out of business. i don't know why they can't get it through their puny heads, smh

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Thanks for the advice Jay! I tried calling gb several times. Every time I got voicemail. Beyond my problem, that's just scary from a customer prospective. It's like announcing to the world "Our company is doing so badly we can't even afford someone to answer the phone" I have NEVER encountered a large legit company before that had no one to answer the phone. Cray cray! I left voicemails, emails, hung up on the voicemail, have heard nada zip zero the big fat goose egg. Soooo I finally just called my bank. Add me to the list of charge backs. Does anyone know if they fight & draw it out or if they just refund? I have the emails to back up being charged after canceling & since I never got a box (being a subscriber for all of a minute) I don't see why they would fight it.

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Originally Posted by BonnieBBon View Post

 

Thanks for the advice Jay! I tried calling gb several times. Every time I got voicemail. Beyond my problem, that's just scary from a customer prospective. It's like announcing to the world "Our company is doing so badly we can't even afford someone to answer the phone" I have NEVER encountered a large legit company before that had no one to answer the phone. Cray cray! I left voicemails, emails, hung up on the voicemail, have heard nada zip zero the big fat goose egg. Soooo I finally just called my bank. Add me to the list of charge backs. Does anyone know if they fight & draw it out or if they just refund? I have the emails to back up being charged after canceling & since I never got a box (being a subscriber for all of a minute) I don't see why they would fight it.

 

They employ a surprisingly low number of people. Someone found it before and I believe it was less than 20.

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Quote:
Originally Posted by BonnieBBon View Post

Thanks for the advice Jay! I tried calling gb several times. Every time I got voicemail. Beyond my problem, that's just scary from a customer prospective. It's like announcing to the world "Our company is doing so badly we can't even afford someone to answer the phone" I have NEVER encountered a large legit company before that had no one to answer the phone. Cray cray! I left voicemails, emails, hung up on the voicemail, have heard nada zip zero the big fat goose egg. Soooo I finally just called my bank. Add me to the list of charge backs. Does anyone know if they fight & draw it out or if they just refund? I have the emails to back up being charged after canceling & since I never got a box (being a subscriber for all of a minute) I don't see why they would fight it.


i paid for my last glossybox via paypal and i got my refund by disputing not receiving my box.

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Originally Posted by BonnieBBon View Post

 

Thanks for the advice Jay! I tried calling gb several times. Every time I got voicemail. Beyond my problem, that's just scary from a customer prospective. It's like announcing to the world "Our company is doing so badly we can't even afford someone to answer the phone" I have NEVER encountered a large legit company before that had no one to answer the phone. Cray cray! I left voicemails, emails, hung up on the voicemail, have heard nada zip zero the big fat goose egg. Soooo I finally just called my bank. Add me to the list of charge backs. Does anyone know if they fight & draw it out or if they just refund? I have the emails to back up being charged after canceling & since I never got a box (being a subscriber for all of a minute) I don't see why they would fight it.

Have you tried Facebook? Or Twitter? If you publicly try to contact them it helps sometimes. Usually i don't have any time to call so I email. Sometimes they reply in ten minutes, sometimes it takes a few days. Good luck.

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Rachel, less than 20 people?!?! Wow! Excuse me while I pick my jaw up off the floor! That certainly explains a lot. Quene, thanks for sharing that with me. I know that a charge back isn't something to be done lightly but I was so frustrated! Did you ever get a response from them? I feel better with my decision knowing you had to dispute as well. Thanks for the ideas Janie. I don't use Twitter & I'm reluctant to go on Facebook to complain because thats where I have fun & stay in touch with family & friends. I can just see it now, my phone exploding with "OMG what's going on" questions lol tis the nature of Facebook. I don't think you should have to publicly shame a big company into answering their phone or a customers e- mail. I did try both tho. Hopefully I can just get my refund & spend it on more stuff I don't need lol

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Originally Posted by BonnieBBon View Post

 

Rachel, less than 20 people?!?! Wow! Excuse me while I pick my jaw up off the floor! That certainly explains a lot.

Quene, thanks for sharing that with me. I know that a charge back isn't something to be done lightly but I was so frustrated! Did you ever get a response from them? I feel better with my decision knowing you had to dispute as well.

Thanks for the ideas Janie. I don't use Twitter & I'm reluctant to go on Facebook to complain because thats where I have fun & stay in touch with family & friends. I can just see it now, my phone exploding with "OMG what's going on" questions lol tis the nature of Facebook.

I don't think you should have to publicly shame a big company into answering their phone or a customers e- mail. I did try both tho. Hopefully I can just get my refund & spend it on more stuff I don't need lol

Their Linkin page says 11-50, but I remember the number being in the middle of that around 20. They could have hired more, but the lack of answering the phones makes me think they didn't.

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Originally Posted by princess2010 View Post

 

Their Linkin page says 11-50, but I remember the number being in the middle of that around 20. They could have hired more, but the lack of answering the phones makes me think they didn't.

 

I think they also use a sizable ratio of interns, so they pay for the assumed 20 people but have a nice pool of free human resource... manning the FB and answer calls.  

 

Correct me if I'm wrong, but I think that big soiree they had in the summer time might have been an appreciation event for the interns.  Maybe they are all leaving now after they log in 2 months for the internship and doing some traveling?  

ZoomInto: Pictures, Images and Photos
 
ZoomInto: Pictures, Images and Photos
 
ZoomInto: Pictures, Images and Photos
 
ZoomInto: Pictures, Images and Photos
 

 

BTW, any codes floating around for GB yet?

ZoomInto: Pictures, Images and Photos
 
ZoomInto: Pictures, Images and Photos
 
ZoomInto: Pictures, Images and Photos
 

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700

 

lol not a single month code but -- 

 

$115 - $25 - $2.75 (from ebates) = $14.54 per box. But then you'd have them for 6 months... I think they realize they're going to have keep doing this or else people will only sign up for one month at a time.

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Oh dear, that's really tempting. I would definitely not pay more than $15/box, but that seems like a good deal. Are there ever better ones, like around the holidays or black friday or anything? 

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Originally Posted by Kyuu View Post

 

 

 I think they realize they're going to have keep doing this or else people will only sign up for one month at a time.

...and likely cancel after their first or second box!!!! 

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Does anyone know how to use your glossy dots to make sure you only receive one version of the next month's box? Or do they always just send a double? I was going to spend mine before the August charge, but then I just thought they would charge me anyway and I would get two boxes. Is there some way to avoid this?

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Originally Posted by jrenee View Post

 

...and likely cancel after their first or second box!!!! 

 

ZoomInto: Pictures, Images and Photos
 

According to the verbiage on their web site, GB won't let you cancel a 3 or 6 month subscription.

 

 

 

 

1000

 

 

1000

 

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This is GB's job board right now and we could likely assume that  they will take multiple interns for each position.  GB has a lean hiring practice, good if you are a college grad looking for some exposure, but it also means that their business process is a bit of a muck, rife with delays and phantom CS stations when the interns leave in droves for the rest of the summer holidays.

ZoomInto: Pictures, Images and Photos
 
ZoomInto: Pictures, Images and Photos
 

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Originally Posted by FormosaHoney View Post

 

Quote:
Originally Posted by jrenee View Post

 

...and likely cancel after their first or second box!!!! 

 

ZoomInto: Pictures, Images and Photos
 

According to the verbiage on their web site, GB won't let you cancel a 3 or 6 month subscription.

 

Yep, that's what I meant.  GB is trying to lock you in with 3 or 6 month prepaid subs with higher discount codes rather than offering its discount code for regularly monthly subs because you can't unsubscribe until the end of the 3 or 6 month subscription.  New customers who discover this may not be for them would likely cancel after 1 or 2 boxes or after seeing their flames on MUT and Facebook by other customers.  

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Anyone else got the email about $25 OFF with a 6 month subscription?  I think 6 months is quite a dedication to a subscription box.  

I just ended my subscription after the last sub-par July box.  
Was slightly considering to re-sub only with the feeling/hopes that once you unsub, products suddenly get better... icon_rolleyes.gif

With the going rate at $115 for a 6 mo. sub with Glossybox, normally a box would be worth a little over $19.  With the coupon its $15 per box... ugh so tempted.. offer ends 8/9/13 11:59 PST.

 

COUPON CODE: DOLLAR25

 

Do you guys think it's worth it?  

I am so in love with Yuzen and am also up to my neck with samples.  

Decisions, decisions... bowl2.gif  icon_rolleyes.gif  

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Originally Posted by loveforeva21 View Post

 

Anyone else got the email about $25 OFF with a 6 month subscription?  I think 6 months is quite a dedication to a subscription box.  

I just ended my subscription after the last sub-par July box.  

Was slightly considering to re-sub only with the feeling/hopes that once you unsub, products suddenly get better... icon_rolleyes.gif

With the going rate at $115 for a 6 mo. sub with Glossybox, normally a box would be worth a little over $19.  With the coupon its $15 per box... ugh so tempted.. offer ends 8/9/13 11:59 PST.

 

COUPON CODE: DOLLAR25

 

Do you guys think it's worth it?  

I am so in love with Yuzen and am also up to my neck with samples.  

Decisions, decisions... bowl2.gif  icon_rolleyes.gif  

at this point they promotions every (other) month. If you really feel buried in samples or like another sub service more, go with that. GB is once a month. Yuzen is apparently 4 times a year.

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Originally Posted by BonnieBBon View Post

 

Thanks for the advice Jay! I tried calling gb several times. Every time I got voicemail. Beyond my problem, that's just scary from a customer prospective. It's like announcing to the world "Our company is doing so badly we can't even afford someone to answer the phone" I have NEVER encountered a large legit company before that had no one to answer the phone. Cray cray! I left voicemails, emails, hung up on the voicemail, have heard nada zip zero the big fat goose egg. Soooo I finally just called my bank. Add me to the list of charge backs. Does anyone know if they fight & draw it out or if they just refund? I have the emails to back up being charged after canceling & since I never got a box (being a subscriber for all of a minute) I don't see why they would fight it.

Sorry they keep giving you the run around I have never tried to call them. I have usually gotten through to them by email. It seems like I get always get a response from Jesse so I wonder if she is the only one who answers emails.

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Also I claimed my glossydots for this month I am going to cancel and jump in if I see something I like.

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Originally Posted by thebeverley3 View Post

 

So got my first box last month and just ordered the one month.  Will they automatically renew it every month or do I have to go in and order again?

 

If you signed up for the month-to-month plan, they will automatically charge you the first week of every month.

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