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MissJexie

Memebox: Korean Beauty Box Service

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Regarding the "Hand Cream Myself" name:

 

Dear Memebox, if the name of your product could also be the title of a porno, you might want to rethink things.

 

Yours truly, etc. etc.

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Thanks @@cfisher ! After reading your great reply, I decided to send a second more thorough email with a clear explanation of the issue, list of products received, and tracking info. AND I actually got a prompt reply from CS asking for me to send them a photo of the items(?!?). Anyway, hopefully I can get this resolved soon... (Though I was sorta secretly hoping for a keep the stuff type of reply- would have loved to try the I'm eyeliners :D ).

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Tbh I'd check out the unsolicited mail in your country. I know in the UK if a parcel is delivered with your name and address that you didn't order you are legally entitled to keep it.

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I'm feeling overwhelmed by the skincare line, and it hasn't even been released on the global site yet. Ack. :(

Edited by cfisher

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Thanks @@cfisher ! After reading your great reply, I decided to send a second more thorough email with a clear explanation of the issue, list of products received, and tracking info. AND I actually got a prompt reply from CS asking for me to send them a photo of the items(?!?). Anyway, hopefully I can get this resolved soon... (Though I was sorta secretly hoping for a keep the stuff type of reply- would have loved to try the I'm eyeliners :D ).

I'm actually surprised, they never asked me for photos, which tends to be their standard email response. I just hope they actually read your email.

 

Ohhhh. I just realized, I've never accidentally received things from the US. Are you in the US? I hope they don't make you send it back. 

Edited by cfisher

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@cfisher  Yup, I'm in the US so there is some chance they might ask me to send the items back. Hoping they want the info for making sure that the appropriate customer receives her order though...

Edited by Stella A

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Customer service has come back to life?!?! Time to start weeding through my emails!

 

@ I've actually never heard of people getting things from the US Shop, so I have no idea how it works. But I'm hoping you still get to keep the items! 

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Cool, finally sorted the brush. I get to get lailly one and they are going to compensate me with points.

YIKES--at last! I swear, getting that resolved sounds like it was a part-time job!

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YIKES--at last! I swear, getting that resolved sounds like it was a part-time job!

Took eighteen days but I probably could have done it faster if I bugged them more but been ill so not really persued it too much

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@cfisher  So, you know how I was worried that someone else got screwed over with their stuff getting shipped to me instead? Well I was looking over the shipping label and noticed what looked like a possible order number listed above the memebox.com print on the label. Decided to check it against all my recent orders and found it matched one of my orders. My order of course is for skincare items and not memebrand eyeliners and lippies. Apparently I'm one of the people that got screwed over! Sigh... I'm off to email CS again...

Edited by Stella A

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Add me to the people MB screwed up orders on. I ordered the 5 eyeliner set and got three of one color. Wonder how long this will take to fix?!

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Regarding the Nov 28th missing boxes, I emailed CS about Tea Tree last week and Gwen replied saying she would ask logistics to look into it. I hadn't heard anything so I sent them another email today asking for an update but haven't received a reply yet.

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Finally got my value set that came with the "free full size gift"... it was a sheet mask :(

  :o  Wow, that is 100% lame.

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I received this email today regarding my lost Tea Tree Box.

 

Thank you for your patience while your package is in transit.

 

Unfortunately, Silkload- the standard shipping & EMS delivery company we work with, has informed us that packages will be delayed for more than a month from the shipping date. Due to the busy holiday season, many carriers are falling behind on keeping up with shipping schedules.

 

We sincerely apologize for the delay, but we will continue to use the same tracking number you have to see if the carrier updates the location of your package.

 

We are just as anxious as you are to have your package reach you soon, and in the meantime thank you for patience.

 

Happy holidays,

 

 

Memebox Global Team

Edited by Pangorakitty

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Still no tea tree box for me. My concern is that all these missing boxes are sitting in freezing temperatures somewhere, not being maintained.

 

Thank you for the "myself" jokes! I needed a laugh. Things have been insane here with family drama, holidays, and my never ending flu. I hope everybody is doing well and looking forward to the new year!

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My tea tree is also still missing.  I had ordered two and got the first a while ago.  Hopefully I get this missing one eventually.  I got 9 boxes today, lol.  It felt so good going through a lot of those restock boxes since they tended to have 6 or more items unlike the ones they advertise nowadays with only 5.  I REFUSE to buy one of their boxes with 5 items.  It just reeks of greed.  It was bad enough they charge 7 bucks per box for shipping now they drastically reduce the number of items in each box.  It was hard resisting the last couple weeks, but I think I'm just about over my addiction.  I think I have 5 more boxes coming, then I'm out.  Hope everyone had a wonderful holiday.

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In addition to the Meme branded eyeliners I got today, I also got a lipstick and lip crayon and I have to reiterate what others have said. The lip products are stellar, theyre really really at their price point. I've got dozens and dozens of lippies and the Bella lip crayon is one of the best I now own. Pigmentation and staying power every bit as good as Bite at a fraction of the cost. Ugh, Bella is so pretty! I really wanted to hate the Meme makeup but man it's good. The eyeliners don't budge either!

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So, just checked my account and its got complete on all orders. I've nothing more to be shipped (there are a few in transit). Quite sad really as no fun boxes to look forward to next month unless they release and ship them out a lot quicker. I'm resisting the BD#5 boxy keep telling myself I've got My Little Box January coming mid to end of month but its just not the same...I'm going to miss my pink boxes :(

 

Just tried the Sally's hair mask (from the Rapunzel box) - quite a thick cream with a fetching yellow plastic hair cover (so probably be used again with another conditioning treatment once its been washed). Smells ok and hair felt very soft washing it out (though the shower was like a skating rink for a few minutes while doing so!). Will see how it is tonight as going to the ballet (won family tickets to see the Nutcracker in Edinburgh). :)

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Please don't read if you are in anyway offended by or grossed out about sex or anything like that:

 

 

I've started using the climax cleanser in the bottle - the name is perfect for it the consistency is exactly like sperm!!! It's so weird!!!

 

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