Jump to content
MissJexie

Memebox: Korean Beauty Box Service

Recommended Posts

well, I did it - I did get the blackberry and the weekend roll on perfumes - I used an account that had the 3 memepoints for USA customers + the 5 points we want you back.

 

so, now I wait 3 weeks for my perfume!! lol

  • Like 4

Share this post


Link to post
Share on other sites

This is a huge off-shoot in the current topics, but, just out of curiosity, have any of you read Memebox's Terms of Use page? It's kind of an eye opener in that all the stuff that we collectively dislike, such as misleading descriptions/labels, canceling orders, or not including products from spoilers/descriptions is talked about in it. Essentially, they can do all those things at their discretion, because they've stated them in the Terms and you agreed to them just by looking at the site. Though I wouldn't know how well this would hold up in a court and I am not a lawyer by any means, so I don't know the validity of the Terms/claims. This is not to say that I agree with their practices at all, very far from it. Actually, I'm just starting to understand the frustration of their crappy customer service with the sluggish compensation for a broken lotion from the Milk box. I get the feeling, like so many of you have stated, that they feel they can do whatever they want, damn the consequences, because they're quickly gaining popularity, and there will always be another person to shop through them and give them money. Very bad business practices for sure.

Oh, also, if anyone wants to file this tidbit away for later, though I sincerely hope it never comes to that for any of us, Memebox is governed by California laws as far as any of these Terms go (and the site). So if you have trouble and need to go the legal route, you can look up what laws they have to follow or what action you might be able to take.

  • Like 9

Share this post


Link to post
Share on other sites

Funny you should mention that, @@aralosin - I was just reading the Terms of Use today and noticed the same thing; I found the section on Product Descriptions to be particularly interesting in terms of some of the complaints we've had here.

 

Edited for punctuation.

Edited by flushblush
  • Like 2

Share this post


Link to post
Share on other sites

I didn't get any... :-(

Not one of my accounts received points. Not a good day for me in Memeland either.

Edited by MemeJunkie

Share this post


Link to post
Share on other sites

@@aralosin I just read over them, I found this piece interesting: "Specifically, but without limitation, Memebox does not warrant that: (1) the information on this site is correct, accurate or reliable;"

 

explains everything.

  • Like 6

Share this post


Link to post
Share on other sites

Funny you should mention that, @@aralosin - I was just reading the Terms of Use today and noticed the same thing; I found the section on Product Descriptions to be particularly interesting in terms of some of the complaints we've had here.

 

Edited for punctuation.

Any particularly relevant info that stood out re product descriptions?

Share this post


Link to post
Share on other sites

Any particularly relevant info that stood out re product descriptions?

"We strive to provide accurate descriptions of our products on our Site. However, we do not guarantee that they are accurate or complete. In such cases, we will correct without any liability."

  • Like 2

Share this post


Link to post
Share on other sites

Still no replies to my e-mails. I bundled my asking for my points they promised me with my cancellation request for the Lipstick box, bet they aren't cancelling because they don't want to give me the points at the same time. Luckily, I ordered that box directly through my credit card and so I can file a claim whenever. I'll give them a week, though.

 

Honestly, would it kill to hire a few more employees for customer service?

  • Like 2

Share this post


Link to post
Share on other sites

Still no replies to my e-mails. I bundled my asking for my points they promised me with my cancellation request for the Lipstick box, bet they aren't cancelling because they don't want to give me the points at the same time. Luckily, I ordered that box directly through my credit card and so I can file a claim whenever. I'll give them a week, though.

 

Honestly, would it kill to hire a few more employees for customer service?

Throughout my communication with Memebox (and many failed attempts at communication), a lot of the responses I received made it seem like the person responding to my emails just had a general position at Memebox, where they just did whatever was needed of them. I would sometimes ask the most basic question or try to get the tiniest problem resolved, and they would give me an answer entirely irrelevant to what I had asked/said, as though just trying to respond to get it over with and move on to the next problem. Sometimes it seemed like a language barrier, other times it just seemed like they had no idea what they were talking about. Even just hiring one person that is only hired for proper customer service would probably make a drastic difference at this point.

Share this post


Link to post
Share on other sites

 

 

@@aralosin I just read over them, I found this piece interesting: "Specifically, but without limitation, Memebox does not warrant that: (1) the information on this site is correct, accurate or reliable;"

I interpret this as "don't trust a d*mn thing on our site because we won't be bound by it." Good to know, I'lll keep that in mind when trying to decide whether to place an order. ahahaha 

  • Like 2

Share this post


Link to post
Share on other sites

how is it spam if you are inquiring on an issue that hasn't been resolved?  That isn't spam. 

 

If memebox is ignoring follow up emails, that is lousy, shitty, crappy customer service.

if you repeat the same email with the same title over and over, they or the program could see it as spam or something. no they should not ignore.. but just in care 

Share this post


Link to post
Share on other sites

if you repeat the same email with the same title over and over, they or the program could see it as spam or something. no they should not ignore.. but just in care 

That is different.  Doing a reply, with the RE: isn't spam

  • Like 3

Share this post


Link to post
Share on other sites

I've won a memebox giveaway myself today!! Best birthday surprise ever!! My bday was almost over and then boom :D

 

With a joy and bit of blush I have to set my total count of Memeboxes to 99  :blush:

  • Like 2

Share this post


Link to post
Share on other sites

That is different.  Doing a reply, with the RE: isn't spam

I normally just re-write a whole new email if they haven't respont on a previous RE :) this helps me a lot when that happens. (just copy the same text though but change the tittle ;)

Share this post


Link to post
Share on other sites

Why am I so tempted by these princess boxes? Yesterday I had no interest in them at all. Cute packaging isn't enough to sway me, and I'm not into the princess thing. I'm actually that annoying mother who declared "No Disney princess for my daughter!" and bought the Paper Bag Princess instead. :P But after reading the descriptions I want them all. I'm still waiting for my brightening box to be delivered, so I really should skip the Snow White box. I don't have any sleep packs, and I really want hair products. Ahh, what to do?

Omg, the Paper Bag Princess! My boyfriend and I have known each other since we were kids, and his mom always used to read that to me!

  • Like 2

Share this post


Link to post
Share on other sites

I normally just re-write a whole new email if they haven't respont on a previous RE :) this helps me a lot when that happens. (just copy the same text though but change the tittle ;)

Sometimes if I respond to an email with a real issue with my account (they screwed up my address on most of my orders somehow, after I had put in my correct address multiple times) I'll get responses within minutes or hours. Other times I have to send an entirely new email and that will get a response days faster than the old response. There's really just no figuring out how they do things. 

  • Like 1

Share this post


Link to post
Share on other sites

Sometimes if I respond to an email with a real issue with my account (they screwed up my address on most of my orders somehow, after I had put in my correct address multiple times) I'll get responses within minutes or hours. Other times I have to send an entirely new email and that will get a response days faster than the old response. There's really just no figuring out how they do things. 

The main thing is; never give up ;)

Share this post


Link to post
Share on other sites

So I decided to do an entire look with my k-Style box today and I'm actually pretty impressed with the products, with the exception of the mascara.

 

I love A'Pieu, but the mascara was just way too "natural" looking for me. The orange lip tint actually looks pink on my lips so that was a huge and happy surprise. Even the blush that I thought looked to natural in the swatch actually showed up really well on my cheeks. The liners stay on ALL DAY which is awesome. For an originally underwhelming box, I'm actually pretty pleased with it now!

  • Like 2

Share this post


Link to post
Share on other sites

So I decided to do an entire look with my k-Style box today and I'm actually pretty impressed with the products, with the exception of the mascara.

 

I love A'Pieu, but the mascara was just way too "natural" looking for me. The orange lip tint actually looks pink on my lips so that was a huge and happy surprise. Even the blush that I thought looked to natural in the swatch actually showed up really well on my cheeks. The liners stay on ALL DAY which is awesome. For an originally underwhelming box, I'm actually pretty pleased with it now!

Share picture when you've created a look :) I love that box too, such good and pretty products!

  • Like 1

Share this post


Link to post
Share on other sites

Still no replies to my e-mails. I bundled my asking for my points they promised me with my cancellation request for the Lipstick box, bet they aren't cancelling because they don't want to give me the points at the same time. Luckily, I ordered that box directly through my credit card and so I can file a claim whenever. I'll give them a week, though.

 

Honestly, would it kill to hire a few more employees for customer service?

They wont cancel mine either.. I really dont want it after the change in description...

  • Like 2

Share this post


Link to post
Share on other sites

I wish I had gotten the superfood box. Oh well--not the end of the world. I just wish my boxes that are on their way to me would hurry up! I have now waited longer on some of the boxes from early this month than I ever have before. I am just super excited to get my hands on some fun new products!

  • Like 3

Share this post


Link to post
Share on other sites

They wont cancel mine either.. I really dont want it after the change in description...

You can do that on paypal no problem since its within the right time frame :D

 

eta: oh, but if you used points, that would suck you'd lose them...

Edited by Saffyra

Share this post


Link to post
Share on other sites

They wont cancel mine either.. I really dont want it after the change in description...

I've been dealing with them for weeks now over address issues that were caused by their system, I was dealing with 1-2 emails a day on average for more than two weeks straight, and they haven't really responded to anything at all for several days now, I really think that they're not really responding to emails at the moment (someone mentioned something about a holiday), so I think there's still a bit of a delay. I would wait a bit if it would mean you lose points by opening a dispute, assuming it's not a box that's being shipped out shortly. 

Share this post


Link to post
Share on other sites

hey guys, quick question. i'm trying to purchase the missha bb cream from the us exclusives page but it keeps adding on a 10.99$ shipping charge. i thought all us exclusives were free shipping? =/

  • Like 1

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • NARS Cosmetics Shop Cargo Cosmetics Today!


  • Recent images in this topic

  • Posts

    • I went to a function in August and I was used mascara. Since then the eyelashes of my eyes have become very thin. I did not benefit from the remedies. Right now my eyes look so bad because of eyelashes. Please suggest me a remedy for growing eyelashes.
    • I started using e.l.f. eyelid primer lock and didn't have any problems.  Just recently when I reordered the product, the container was a different color though the product color is the same.  I read the information from each one and one is made in China (new one) and my old one is made in USA.   I started using the China made one and my eyes are starting to become irritated. I'm not sure if it's the eye lock primer or a new body lotion I just started using (Nivea). I'm eliminating the Nivea to see if perhaps it's the China made eye lock e.l.f product.   Has anyone else had any similar issues with China vs USA made?
    • Yes, poker is quite interesting for me. But I don't play for money..
    • My Netflix subscription is cancelled. I was only allowed the free month. I wanted so badly to watch a new show called Ares that came out Friday. I did not think I would get to see it before my subscription expired, but I did. I was able to watch it on the last day! I was so happy, because I'm not allowed to renew Netflix per my no buy rules. And I can't live with exceptions to my rules. Ares I loved and hated at the same time. I loved the cast, acting, sets, costumes, hair and makeup, exteriors, and story line. Ares is a great story about a poor and stressed college girl joining an Illuminati type of cult, in Amsterdam. But I hated all the gory horror, and they killed off so many interesting characters. The gory horror is hard to watch, and could be triggering to some. I know the gruesome elements are symbolizing something important in the story, but it's disturbing. The first episodes were good at developing the story, but at the end it was exhausting with all the violence. I think it would have been great as just a psychological drama. Still I'm so glad I got to watch it without violating my rules. Back to watching no buy videos on YouTube now. 
    • I didn't tryied the vitimin C serum cream for my skin, I think it very harsh when you are using it at your skin so it would be hard for me to have it I will try something else..

About MakeupTalk®

© 2003-2018 MakeupTalk.com®, an active online community and message board geared towards members wanting to discuss everything to do with makeup, cosmetics, product reviews, monthly subscription boxes and general beauty related topics. Our community provides product reviews, makeup and general beauty tips. Our most popular topics are subscription boxes and their monthly spoilers. Join our community for free to take part in the conversations and share your own beauty tips and product reviews with others. We look forward to seeing you online here at Makeuptalk®!

MakeupTalk® Facebook

×