Jump to content
Luxx22

Memebox Issues

Recommended Posts

I just got my Naked box and I had also ordered a 2 pack of Ramosu Hyaluronic Acid.  One of the bottles leaked everywhere!  I emailed them and I'm hoping they'll get back to me in a decent amount of time.  The only bad thing is having to wait so long to get the replacement.  They weren't cheap and I had to pay extra for shipping because I ordered them :*(

 

My Slowganic cleansers appear to be melted, too.  Are they not supposed to look like that?!

Share this post


Link to post
Share on other sites

I just got my Naked box and I had also ordered a 2 pack of Ramosu Hyaluronic Acid.  One of the bottles leaked everywhere!  I emailed them and I'm hoping they'll get back to me in a decent amount of time.  The only bad thing is having to wait so long to get the replacement.  They weren't cheap and I had to pay extra for shipping because I ordered them :*(

 

My Slowganic cleansers appear to be melted, too.  Are they not supposed to look like that?!

the pictures I've seen of the slowganic cleansers is that they are fluffy.   I ordered the full size and mine better not be melted :(

 

this is a pic of it from another blog

 

img_00291.jpg?w=338&h=450

Share this post


Link to post
Share on other sites

I ordered a slowganic lemon cleanser a couple weeks back, just recieved it and it's halfway melted... What would you guys do? Do memebox send replacement for damaged items?  :unsure:

You have to take pictures of the product, before they will "send" (maybe) a replacement or give you points, depending whats wrong with the product.

Share this post


Link to post
Share on other sites

the pictures I've seen of the slowganic cleansers is that they are fluffy.   I ordered the full size and mine better not be melted :(

 

this is a pic of it from another blog

 

img_00291.jpg?w=338&h=450

That product gives me the creepies, the texture is scary.

Share this post


Link to post
Share on other sites

That product gives me the creepies, the texture is scary.

I ordered it because of its texture!! haha

  • Like 2

Share this post


Link to post
Share on other sites

Okay, mine is still fluffy.  It reminds me of... I don't know... marshmallow creme? But not sticky at all.  I feel like I know of something that it is like but my brain cannot come up with whatever it is that I'm trying to think of.

 

Its not bouncy, though.

Share this post


Link to post
Share on other sites

You have to take pictures of the product, before they will "send" (maybe) a replacement or give you points, depending whats wrong with the product.

 Oh, you do?  Maybe I should write another email with the pictures attached?

 

Do you have a better email address than [email protected]?

  • Like 1

Share this post


Link to post
Share on other sites

No replacement for the slowganic cleaner fyi on Naked15 box, just the points. Oh well, I was semi looking forward to it, but mostly interested in the rest of the box. 

Share this post


Link to post
Share on other sites

 I did email them about it and let them know of the issues that people here are experiencing with this cleanser..

  • Like 1

Share this post


Link to post
Share on other sites

I did receive a reply to my original email and they did ask for photos.  I sent one that showed the sloppy mess but I wonder if they want more than that?  They also said "Please let us know which option you prefer".  

 

I'm assuming that meant do I want points or the product but there was no explanation in the email.

 

It would have to be at least 15 points for me not to want them to send the product to me because I had to pay extra in shipping just to add it to my order!

 

I said that my decision would be based on how many points they were going to give me.  I hope this all works out.  If anything, I'll just be using those points to order more boxes!

  • Like 1

Share this post


Link to post
Share on other sites

Mine weren't like the picture added over here. I've gotten it in a previous memebox alongside greentea and adley sample and I remember the texture very well. Mine is now very watery and has loads of bubbles in between the melted texture. They did reply and asked wether i want a new or points, so I selected a new one. Hope they send it soon!!

Share this post


Link to post
Share on other sites

Well, I'm currently a teensy bit disappointed.  They did offer to send the new product but only with my next order (not a big deal, I have a LOT of them) but they mentioned that it might make my original order take longer!

 

They offered me $6 in points.  The Ampoule itself costs $10!  And I had to pay extra shipping to get it.  So that's not going to work for me.

 

I mentioned that so we will see what the response is.  I would guess that its cheaper for them to give points than ship something out.  We'll see.  I'm *definitely* just going to get the product if they will only give $6 points!

  • Like 3

Share this post


Link to post
Share on other sites

It seems they are really not wanting to deal with external problems. They shrugged off a few of my emails. I think I grant them too much forgiveness even when I am a paying customer..  <_<

 

Also, should we petition for less/no repeats??? I'm totally sick of being a loyal fan and getting the same stuff over and over, especially the sheet masks.

 

I will get the restock, Nakedbox or Mask boxes if I wanted those. It seems like they are clearing out their inventory by stuffing those products into our boxes--- especially the superbox which we paid alot for  :(  :( and the minibox which they themselves described as "good for trying samples" but why should we try new samples when we already had those in the other boxes.

  • Like 2

Share this post


Link to post
Share on other sites

It seems they are really not wanting to deal with external problems. They shrugged off a few of my emails. I think I grant them too much forgiveness even when I am a paying customer..  <_<

 

Also, should we petition for less/no repeats??? I'm totally sick of being a loyal fan and getting the same stuff over and over, especially the sheet masks.

 

I will get the restock, Nakedbox or Mask boxes if I wanted those. It seems like they are clearing out their inventory by stuffing those products into our boxes--- especially the superbox which we paid alot for  :(  :( and the minibox which they themselves described as "good for trying samples" but why should we try new samples when we already had those in the other boxes.

Yea the repeats are too repetitive.

 

I've been having issues with paying with paypal because I capped my guest spending limit, and I asked them if they were going to get a new payment processor, and they said by the end of May... Have not heard anything back from them yet.

 

Also I just received another email  reply that I sent to them April 10th. They now just responded to, in regards to a shipping question. " You have received you're package" uhhh yea, its like a month later. How many people work at Memebox I wonder?..

  • Like 1

Share this post


Link to post
Share on other sites

Yea the repeats are too repetitive.

 

I've been having issues with paying with paypal because I capped my guest spending limit, and I asked them if they were going to get a new payment processor, and they said by the end of May... Have not heard anything back from them yet.

 

Also I just received another email  reply that I sent to them April 10th. They now just responded to, in regards to a shipping question. " You have received you're package" uhhh yea, its like a month later. How many people work at Memebox I wonder?..

Geez... They shouldn't keep on doing this because evidently they reach out to more people and starts to ignore the loyal members. Whats going to happen is that the memeaddicts will get fedup at one point and things well sell slower. I hope their customer service will improve.

 

We would need to work out a petition if we keep seeing repeats everywhere. It feels like they just want our money at times...and that makes it easy for me not to buy another box.  :(

 

Also, my friend pointed out that any parcels exceeding $30 in central Europe will be heavily taxed by the customs but memebox plainly ignored that. I was lucky to have bought it with some points so it was slightly below $30...I do feel bad for those who needed to pay extras just because the shipping fee value was added to the box.  :(

  • Like 1

Share this post


Link to post
Share on other sites

Geez... They shouldn't keep on doing this because evidently they reach out to more people and starts to ignore the loyal members. Whats going to happen is that the memeaddicts will get fedup at one point and things well sell slower. I hope their customer service will improve.

 

We would need to work out a petition if we keep seeing repeats everywhere. It feels like they just want our money at times...and that makes it easy for me not to buy another box.  :(

 

Also, my friend pointed out that any parcels exceeding $30 in central Europe will be heavily taxed by the customs but memebox plainly ignored that. I was lucky to have bought it with some points so it was slightly below $30...I do feel bad for those who needed to pay extras just because the shipping fee value was added to the box.  :(

Really, you're getting charged taxes on you're boxes? *will*? They've been putting "gift" on my boxes.

Share this post


Link to post
Share on other sites

Really, you're getting charged taxes on you're boxes? *will*? They've been putting "gift" on my boxes.

you lucky girl. I haven't. A few other friends have. Because they are new to this and just got a few memepoints. I always buy them for less than $30 anyways..

  • Like 1

Share this post


Link to post
Share on other sites

I signed the petition too, I didn't want those cocoon balls again, I got them before. Hopefully someone will swap me for them.

  • Like 1

Share this post


Link to post
Share on other sites

Just in case anyone was wondering, I thought I'd post the resolution to my exploderated product issue :D

 

I declined $6 points and asked for $12 :D

 

They said No, but they would ship the product to me Express and not hold up my regular Memebox deliveries.  They did not have it in stock but I would have to wait 5 days and then they would ship it.

 

I think.  Something may have gotten lost in translation since English was definitely not very easy for whoever wrote the message back. :\

 

Still, that makes me happy :D  I get my stuff and it won't hold up my regular boxes.

  • Like 2

Share this post


Link to post
Share on other sites

Just got half way through my mini box 2 youtube review and found one of my products had leaked. thankfully was an oil and not all over my box but it is now forever shown on my review as I do one take videos in general. have emailled them and want to see how they resolve it.

Share this post


Link to post
Share on other sites

I signed the petition too! Hope they listen to us :) 
I have like 4 Pore essence from Nuganic.. And 2 soaps etc from same brand. It's kind of annoying. The only repeats I like is when we get cheese cream xD

  • Like 2

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • NARS Cosmetics Shop Cargo Cosmetics Today!


  • Recent images in this topic

  • Posts

    • A good steamer does not have to be available at the spa. You can bring home the best facial steamer and have a great steaming session at the comfort of your home. All you have to do is to follow the right set of rules to get high-end results.    Bring home the best facial steamer from the store. Read the user manual carefully. Before you turn it on, give your face a good wash and do not apply anything. Keep your hair away from the face by neatly wrapping it.  Use normal tap water inside the steamer, turn it on, and wait for vapors to arise. Keep the steamer almost 6-8 inches away from your face. Align your face to get the steam vapors.  Take the steam vapors for a minute and move your face away from it for half a minute. Continuously taking the steam over the face may leave your skin burnt.  Start off your cleansing session and pull out all the black and whiteheads.  Dab a clean towel to remove the water droplets on your face and then apply a good moisturizer.
    • No Buy Program Guide   I found a great new No Buy channel on YouTube (well it found me; it was in my recommended videos), a new No Buy channel from a New York concert pianist, Natalia Lavrova. I find this fascinating, because I love the world of classical music. Here is someone in my dream life, who loves shopping, and beauty subscriptions, who has credit card debt, and is doing a No Buy! I'll be fascinated to watch this channel and hear how this artist's No Buy goes as she is preparing for concert tours abroad! Ms. Lavrova has a really good Shop My Stash video with great tips on winter makeup colors, like icy pink highlighter. I looked for her piano performances on YouTube and they are stunning. This is going to be a big inspiration for me!   
    • I made it through the night with no buying! I slept through the shopping craving like it was an illness. I woke up after the 12 hours of sleep and as I was waking up I thought of a happy time in the 90's. I was young; all my family members were alive. I was at a Bond film, Tomorrow Never Dies, (I love James Bond and don't know what I am going to do when his new film is released, since I'm not allowed money for entertainment on my No Buy). On the floor near my feet was a big bag of Estee Lauder products that I had just gotten with my birthday and Christmas money. I had a full size moisturizer and a huge PWP, beautiful. The film had a great ending. The Bond girl was underwater, running out of air, and just in time, there's James Bond, the theme music resumes! Great scene! And walking around the mall after, how happy I felt! And today I am sad that time is gone, many family members are gone, life is sadder, time is running out, and I did not use that bag of Estee Lauder products up! I probably used them a few times and then threw them out and bought something else. And maybe if I had used every drop, in my mind, I could have held on to life, to time, to happiness. At any rate I would have had more money. If only we knew about No Buys and Project Pans then! This is just one of a million examples of how I think about this.  When I woke up Elle S was still analyzing her samples! She was talking about how her project taught her to evaluate (excellent video, Oct 1, 2017).  Last night in bed I took some photos of samples I need to use up. Sorry for so many long posts, but I've really had to work on this for the last 24 hours. Primers, shower gels and body scrub, toners, and masques.   
    • I haven't given in and bought anything yet, though I wanted to. I went to bed early (I think it was 5 pm), and I was listening to Elle S 365 Days of Samples playlist on YouTube. It is inspiring. Elle is detailed, persevering, and creative. I was very cozy, and I dreamed I was going to a spa in Europe. I was so excited about the spa, and about the skin care products the spa was going to have in the room for us. My mother was going with me, and I told her I was going to bring a minimal amount of beauty products in my suitcase, because we would be getting some from the spa. When I woke up I was sad, because the dream was so nice. Now I just woke up and I'm hot and thirsty, but the craving to shop has gone down somewhat. Before I went to sleep I looked in my sample boxes. I saw a beautiful mini lotion with a gold bow on the package that I got for Christmas and had already forgotten about. The glittery gold bow sparkled beautifully in the light.  This while experience today of realizing I have been on No Buy so long without realizing it has been interesting. I have been keeping busy with other things. I began going to a a new religious congregation a month after I went back on No Buy (a different religion I wanted to learn about for a long, long time) and have been busy with that, and have been making new friends and socializing more. The new religion is one that fills my need for intellectual and artistic (through its liturgy) stimulation. I've met wonderful people. It's not always easy to keep going there, as I'm shy and reclusive, but I've kept it up. Maybe this is what made the time go so fast without me knowing it.  I guess I'll go and listen to some more 365 Days of Samples.   
    • I'm changing the way I keep track of the time on my No Buy in order to motivate myself more. I didn't realize until today that I'm in month 8 of my second year! Four and a half months until completion of Year 2! I want to finish my mini sample products by June 12, 2020. Here is a partial inventory: Shampoo minis - all used up! Face cream, and face cleanser minis - all used up after a great deal of work and patience!  Mini body scrubs - 1  Mini shower gels - 7 Mini face primers - 8 Mini toners - 9 Mini face masques - 12 I still have to add up mini body creams, hair conditioners, and perfumes. I should reorganize them all to get a new perspective.   

About MakeupTalk®

© 2003-2018 MakeupTalk.com®, an active online community and message board geared towards members wanting to discuss everything to do with makeup, cosmetics, product reviews, monthly subscription boxes and general beauty related topics. Our community provides product reviews, makeup and general beauty tips. Our most popular topics are subscription boxes and their monthly spoilers. Join our community for free to take part in the conversations and share your own beauty tips and product reviews with others. We look forward to seeing you online here at Makeuptalk®!

MakeupTalk® Facebook

×