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Memebox Issues

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I just got my Naked box and I had also ordered a 2 pack of Ramosu Hyaluronic Acid.  One of the bottles leaked everywhere!  I emailed them and I'm hoping they'll get back to me in a decent amount of time.  The only bad thing is having to wait so long to get the replacement.  They weren't cheap and I had to pay extra for shipping because I ordered them :*(

 

My Slowganic cleansers appear to be melted, too.  Are they not supposed to look like that?!

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I just got my Naked box and I had also ordered a 2 pack of Ramosu Hyaluronic Acid.  One of the bottles leaked everywhere!  I emailed them and I'm hoping they'll get back to me in a decent amount of time.  The only bad thing is having to wait so long to get the replacement.  They weren't cheap and I had to pay extra for shipping because I ordered them :*(

 

My Slowganic cleansers appear to be melted, too.  Are they not supposed to look like that?!

the pictures I've seen of the slowganic cleansers is that they are fluffy.   I ordered the full size and mine better not be melted :(

 

this is a pic of it from another blog

 

img_00291.jpg?w=338&h=450

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I ordered a slowganic lemon cleanser a couple weeks back, just recieved it and it's halfway melted... What would you guys do? Do memebox send replacement for damaged items?  :unsure:

You have to take pictures of the product, before they will "send" (maybe) a replacement or give you points, depending whats wrong with the product.

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the pictures I've seen of the slowganic cleansers is that they are fluffy.   I ordered the full size and mine better not be melted :(

 

this is a pic of it from another blog

 

img_00291.jpg?w=338&h=450

That product gives me the creepies, the texture is scary.

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That product gives me the creepies, the texture is scary.

I ordered it because of its texture!! haha

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Okay, mine is still fluffy.  It reminds me of... I don't know... marshmallow creme? But not sticky at all.  I feel like I know of something that it is like but my brain cannot come up with whatever it is that I'm trying to think of.

 

Its not bouncy, though.

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You have to take pictures of the product, before they will "send" (maybe) a replacement or give you points, depending whats wrong with the product.

 Oh, you do?  Maybe I should write another email with the pictures attached?

 

Do you have a better email address than [email protected]?

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No replacement for the slowganic cleaner fyi on Naked15 box, just the points. Oh well, I was semi looking forward to it, but mostly interested in the rest of the box. 

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 I did email them about it and let them know of the issues that people here are experiencing with this cleanser..

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I did receive a reply to my original email and they did ask for photos.  I sent one that showed the sloppy mess but I wonder if they want more than that?  They also said "Please let us know which option you prefer".  

 

I'm assuming that meant do I want points or the product but there was no explanation in the email.

 

It would have to be at least 15 points for me not to want them to send the product to me because I had to pay extra in shipping just to add it to my order!

 

I said that my decision would be based on how many points they were going to give me.  I hope this all works out.  If anything, I'll just be using those points to order more boxes!

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Mine weren't like the picture added over here. I've gotten it in a previous memebox alongside greentea and adley sample and I remember the texture very well. Mine is now very watery and has loads of bubbles in between the melted texture. They did reply and asked wether i want a new or points, so I selected a new one. Hope they send it soon!!

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Well, I'm currently a teensy bit disappointed.  They did offer to send the new product but only with my next order (not a big deal, I have a LOT of them) but they mentioned that it might make my original order take longer!

 

They offered me $6 in points.  The Ampoule itself costs $10!  And I had to pay extra shipping to get it.  So that's not going to work for me.

 

I mentioned that so we will see what the response is.  I would guess that its cheaper for them to give points than ship something out.  We'll see.  I'm *definitely* just going to get the product if they will only give $6 points!

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It seems they are really not wanting to deal with external problems. They shrugged off a few of my emails. I think I grant them too much forgiveness even when I am a paying customer..  <_<

 

Also, should we petition for less/no repeats??? I'm totally sick of being a loyal fan and getting the same stuff over and over, especially the sheet masks.

 

I will get the restock, Nakedbox or Mask boxes if I wanted those. It seems like they are clearing out their inventory by stuffing those products into our boxes--- especially the superbox which we paid alot for  :(  :( and the minibox which they themselves described as "good for trying samples" but why should we try new samples when we already had those in the other boxes.

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It seems they are really not wanting to deal with external problems. They shrugged off a few of my emails. I think I grant them too much forgiveness even when I am a paying customer..  <_<

 

Also, should we petition for less/no repeats??? I'm totally sick of being a loyal fan and getting the same stuff over and over, especially the sheet masks.

 

I will get the restock, Nakedbox or Mask boxes if I wanted those. It seems like they are clearing out their inventory by stuffing those products into our boxes--- especially the superbox which we paid alot for  :(  :( and the minibox which they themselves described as "good for trying samples" but why should we try new samples when we already had those in the other boxes.

Yea the repeats are too repetitive.

 

I've been having issues with paying with paypal because I capped my guest spending limit, and I asked them if they were going to get a new payment processor, and they said by the end of May... Have not heard anything back from them yet.

 

Also I just received another email  reply that I sent to them April 10th. They now just responded to, in regards to a shipping question. " You have received you're package" uhhh yea, its like a month later. How many people work at Memebox I wonder?..

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Yea the repeats are too repetitive.

 

I've been having issues with paying with paypal because I capped my guest spending limit, and I asked them if they were going to get a new payment processor, and they said by the end of May... Have not heard anything back from them yet.

 

Also I just received another email  reply that I sent to them April 10th. They now just responded to, in regards to a shipping question. " You have received you're package" uhhh yea, its like a month later. How many people work at Memebox I wonder?..

Geez... They shouldn't keep on doing this because evidently they reach out to more people and starts to ignore the loyal members. Whats going to happen is that the memeaddicts will get fedup at one point and things well sell slower. I hope their customer service will improve.

 

We would need to work out a petition if we keep seeing repeats everywhere. It feels like they just want our money at times...and that makes it easy for me not to buy another box.  :(

 

Also, my friend pointed out that any parcels exceeding $30 in central Europe will be heavily taxed by the customs but memebox plainly ignored that. I was lucky to have bought it with some points so it was slightly below $30...I do feel bad for those who needed to pay extras just because the shipping fee value was added to the box.  :(

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Geez... They shouldn't keep on doing this because evidently they reach out to more people and starts to ignore the loyal members. Whats going to happen is that the memeaddicts will get fedup at one point and things well sell slower. I hope their customer service will improve.

 

We would need to work out a petition if we keep seeing repeats everywhere. It feels like they just want our money at times...and that makes it easy for me not to buy another box.  :(

 

Also, my friend pointed out that any parcels exceeding $30 in central Europe will be heavily taxed by the customs but memebox plainly ignored that. I was lucky to have bought it with some points so it was slightly below $30...I do feel bad for those who needed to pay extras just because the shipping fee value was added to the box.  :(

Really, you're getting charged taxes on you're boxes? *will*? They've been putting "gift" on my boxes.

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Really, you're getting charged taxes on you're boxes? *will*? They've been putting "gift" on my boxes.

you lucky girl. I haven't. A few other friends have. Because they are new to this and just got a few memepoints. I always buy them for less than $30 anyways..

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I signed the petition too, I didn't want those cocoon balls again, I got them before. Hopefully someone will swap me for them.

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Just in case anyone was wondering, I thought I'd post the resolution to my exploderated product issue :D

 

I declined $6 points and asked for $12 :D

 

They said No, but they would ship the product to me Express and not hold up my regular Memebox deliveries.  They did not have it in stock but I would have to wait 5 days and then they would ship it.

 

I think.  Something may have gotten lost in translation since English was definitely not very easy for whoever wrote the message back. :\

 

Still, that makes me happy :D  I get my stuff and it won't hold up my regular boxes.

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Just got half way through my mini box 2 youtube review and found one of my products had leaked. thankfully was an oil and not all over my box but it is now forever shown on my review as I do one take videos in general. have emailled them and want to see how they resolve it.

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I signed the petition too! Hope they listen to us :) 
I have like 4 Pore essence from Nuganic.. And 2 soaps etc from same brand. It's kind of annoying. The only repeats I like is when we get cheese cream xD

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