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Beauteque Beauty Bag: New Korean Cosmetics Subscription *May Contain Spoilers*

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It was never my intention to cause any drama, I just wanted to describe my experiences because I was, in fact, mostly confused with the contrast between my CS contacts and what almost everyone else was writing about. I don't feel so strongly about my issues with them anymore, maybe it's just resignation or maybe I'm too overwhelmed with other things atm. I'm sorry if I reacted too strongly and therefore spoilt the fun for some people, I'm just too stressed out these days.

 

I just feel my concerns are legit and I'll try to explain my issues with the owner.

 

@@biancardi None of my comments was really made in connection with what you wrote. In fact, I find your advice totally valid and I'm really grateful for your concern with my issues :)

 

@@moosie Thank you for your kind words!

 

I promise not to get whiny and wimpy anymore and not to bore you with my personal issues ;) I'm also really curious to see your NY bags once they arrive :)

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Paulina, you didn't strike me as whiny.  No one here has.  I think advice and opinions voiced in this forum from everyone have been reasonable and well-stated.  However, I do TOTALLY BLAME MISS JEXIE AND BIANCARDI for getting me interested in Beauteque!!  ;)

 

In a fit of greed, I just bought the $40 NYNY bag, and I'm glad I waited 'til this afternoon because right before I ordered I got an email from Beauteque that you get 3 free random sheet masks today with any order over $20.  Huzzah!

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Paulina, you didn't strike me as whiny.  No one here has.  I think advice and opinions voiced in this forum from everyone have been reasonable and well-stated.  However, I do TOTALLY BLAME MISS JEXIE AND BIANCARDI for getting me interested in Beauteque!!  ;)

 

In a fit of greed, I just bought the $40 NYNY bag, and I'm glad I waited 'til this afternoon because right before I ordered I got an email from Beauteque that you get 3 free random sheet masks today with any order over $20.  Huzzah!

lucky duck!  I saw that email today and groaned.   I shoulda waited! haha

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Paulina, you didn't strike me as whiny.  No one here has.  I think advice and opinions voiced in this forum from everyone have been reasonable and well-stated.  However, I do TOTALLY BLAME MISS JEXIE AND BIANCARDI for getting me interested in Beauteque!!  ;)

 

In a fit of greed, I just bought the $40 NYNY bag, and I'm glad I waited 'til this afternoon because right before I ordered I got an email from Beauteque that you get 3 free random sheet masks today with any order over $20.  Huzzah!

BAHAH WHO ME??? *INNOCENT FACE*

;)

 

And also-everyone is allowed to post about their experiences, whether they be good or bad. I just think that sometimes we're quick to get upset about things because of being burned by companies in the past. All I was saying is that sometimes companies make mistakes. Sometimes they might handle it poorly- but I like to give them a chance to gain their footing and work out the kinks when they do something new.

 

But as I said, no one should feel like they can't be honest and express their opinions! <3

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Have not been commenting here lately. I agree that the delay was unprecedented. Mostly it was due to the sudden influx of customers and Beauteque is still new in this.

 

I did not receive the Jan bags either, but Miss Ellina was kind enough to let me know of whats happening bts and I'm just thankful of that. Maybe they will be more organized in the coming months. The bags are, of course, of terrific value and offers a wide variety of products. Their customizable options are great sale-points and we would never need to worry bout getting less than 7 products (yay!). 

 

Anyone waiting on February bags? I'm excited again~

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Well, I'm still waiting for my head to toe milk bag, when I asked for a tracking number (as was told it had shipped on Tuesday), was imformed they couldn't give it to me until their international shipping company provided one so I guess I'll just wait another week or two and see what happens. Ironically they sent me a review this product feedback form...I'm sure the products are great but I wouldn't know as I don't have them.

 

Im afraid first experiences count and so far I'm not impressed. Ditto with Roseroseshop as waiting for 2 orders from them as well and they haven't responded to email enquiry about tracking numbers so probably won't order again - at least until the orders appear. For all Memeboxes faults (and there are PLENTY of those!) at least I've received all the orders I've made, I can track the order online and they respond to emails (I've always received a response from them...so far anyway!) similarly with Testerkorea.

 

People should be able to post their experiences good AND bad on here without getting shot down in flames when their experience hasn't matched others. I'm sure a lot of people love Beauteque and have had nothing but good experiences with them in the past, but when its your first time and its not going well, you want to know if its just you or if others are having issues too. Good communication between customer and company means a repeat sale (even if there is delays - let me know and I'll wait, ignore me or fail to inform and I get anxious as its my money that's already been deducted from my account but no item sent and I'll go elsewhere in the future as I don't need the stress or hassle of having to chase a company for goods I've already paid for weeks ago).

 

While I appreciate this is a new venture for them and their may be teething issues, they need to keep the customer informed of any delays or issues as that is what will mean the difference between giving them some "slack about it" or not returning to chance it again.

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I don't believe anyone got "shot down in flames" and I feel badly that some of you felt that way.    No one was told that they couldn't post their experiences.  I and some others were posting ours and because they didn't match, we were trying to encourage people to reach out.  If you decide this isn't the company for you, that is fine.  I have tried several companies and decided they were not for me either.

 

The feedback form is automatic.  They aren't sending it to taunt you about your missing products.  Just like when Memebox sends out their feedback form with customer service and they haven't responded to you yet.  It is ironically funny, is how I look at it.  But I doubt it is intentional - everything is so automated now.

 

Everyone is entitled to their opinion and should be able to air them.   However, just because people may not agree with you doesn't mean you can't state them and I am kinda tired of feeling accused of saying things that I didn't say - and that is how I am feeling with some of these phrases like "shot down in flames".   

 

Your purchases are important.  But Beauteque is not a scam artist.  I think that is what I and others have been trying to say - to try and help with the fears that you won't get your items, as you stated, it is your first time.  If that isn't the feedback you are looking for, people who are sharing their positive experiences with you to try and quell those fears and doubts you might have about them, I am sorry about that.   That is just my nature to try and instill some positivity and try to help in a postive, rational and constructive manner.  It is the programmer/analyst in me coming out - that is just my nature to think that way.

 

How I deal with things is obviously different

Edited by biancardi
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Did I actually say "no-one couldn't post their experiences?"

 

I felt the feedback form was poor timing given the goods hadnt been delivered (or indeed at that point even sent). Even if it is automatic they should check that the order at least has been dispatched surely?

 

I also never said they were "scam artists" or even hinted that they were either, just that their customer service could do a hell of a lot more to keep people imformed. If an order is going to be delayed, I don't think its too much to ask that they let people know by email...even if it is automated!

 

I thought I'd pop back and update with my story but obviously there are still issues with defensiveness of any criticism of your beloved Beauteque so I wot be back.

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Did I actually say "no-one couldn't post their experiences?"

 

I felt the feedback form was poor timing given the goods hadnt been delivered (or indeed at that point even sent). Even if it is automatic they should check that the order at least has been dispatched surely?

 

I also never said they were "scam artists" or even hinted that they were either, just that their customer service could do a hell of a lot more to keep people imformed. If an order is going to be delayed, I don't think its too much to ask that they let people know by email...even if it is automated!

 

I thought I'd pop back and update with my story but obviously there are still issues with defensiveness of any criticism of your beloved Beauteque so I wot be back.

 

I do believe you are misreading my post.  No one is stating otherwise.  You wrote

 

"People should be able to post their experiences good AND bad on here without getting shot down in flames when their experience hasn't matched others"

 

that to me states you were thinking you couldn't post your experiences.  I was just saying all experiences are welcomed. 

 

You didn't state scam artists, those were my words.  When someone is worried about their money, that is what I think - that they are concerned that they won't get their purchases.  When I write that I am "anxious" about my money and my purchases, that is what I think.  I am sorry for writing that if that is not what you meant.

 

It isn't my beloved beauteque.  I am giving just trying to give my  explanation, just like you did, apologize if it was read the wrong way and hopefully move past this.  I guess I am defensive about some of the words like "shot down in flames" because that is not a criticism of beauteque, but of your fellow posters.

 

I agree with you on the emails - I've stated that since the beginning.  

Edited by biancardi

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I received my milk bag yesterday. It's wonderful and adorable. i want to use the items, but I am unable to read the directons. Is there a way to find the English directions?

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I received my milk bag yesterday. It's wonderful and adorable. i want to use the items, but I am unable to read the directons. Is there a way to find the English directions?

There should have been a card inside the bag.  It has a cute little cartoon cow and some text on one side, and on the back all the products are listed with descriptions & directions in English.  If you didn't get it I can scan and post mine.

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I received my milk bag yesterday. It's wonderful and adorable. i want to use the items, but I am unable to read the directons. Is there a way to find the English directions?

milkbag14.png

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@@biancardi thank you so much for the kind words.

 

 

I get frustrated and all teary so easily now. I broke my arm over 3 weeks ago, my elbow is fractured in 2 places, I was in plaster for 3 weeks, now there's an aluminium brace for the next 3, I'm swollen, bruised, can't move normal or wear any normal clothes. And I still have to go back to work on Monday, to do 10 hours of teaching the first day cause it's the end of semester here and I can't afford any more leave.

 

 

Totally off topic and self-piteous but I just wanted to explain why I feel that frustrated with all my issues atm.

Promise not to go on any rants anymore ;)

I hope you feel better soon! Just having one fracture that doesn't require a cast or brace has been frustrating, I can only imagine how much more frustrating and painful everyday tasks are with your injury :(

 

Also, you are perfectly justified in feeling frustrated over the Milk Bag issues. I have had my own minor annoyances with Beauteque before, I'm still not sure how I feel about them as a company.

Edited by theori3
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@@TheSilverNail and @@biancardi thank you :)

 

It's been a crazy week here and I never flipped the card over. I feel silly, but I do appreciate the quick responses!

You're welcome.  I'm sure that more than one person didn't look at the flip side of the card yet was afraid to ask!  Have a great weekend.

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@@biancardi ahhh I want that milk so bad lol~ Seems to be The One that skyrocketed the sales for Beauteque. Very nicely curated.

 

Btw idk if we are allowed to spoiler bags/ post up next months predictions and stuff in this thread. We have a different spoiler thread around here? 

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@@biancardi ahhh I want that milk so bad lol~ Seems to be The One that skyrocketed the sales for Beauteque. Very nicely curated.

 

Btw idk if we are allowed to spoiler bags/ post up next months predictions and stuff in this thread. We have a different spoiler thread around here? 

 

I've posted them here, but with the spoiler tag :)

 

We should have a spoiler thread -that is a great idea, because not everyone remembers to do the tags

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If I'm not mistaken, there is not rule in this thread that spoilers can't be posted- similarly to the PopSugar thread, Birchbox thread etc. The Memebox thread was a different story considering there was a huge request for there not to be spoilers in it due to the massive readership it had.

 

It's totally fine to post spoilers right here in this thread behind a spoiler cut. :)

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Oh great @miss jexie as I can't get the damn spoiler thing to work most of the time on iPhone or pad . So I don't ever post photo as such on the forum .

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I've just got my Milk Bag, finally! I also got an extra Laneige lip gloss for all the trouble which is really nice of them. I like the bag on the whole but... I got a different nail polish color and a different cleansing foam than I chose. I've just emailed them again *sigh* I suppose me and Beauteque are not really meant to be :(

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Oh great @miss jexie as I can't get the damn spoiler thing to work most of the time on iPhone or pad . So I don't ever post photo as such on the forum .

It's not a big deal if you can't use the spoiler- I can edit it later on, but since this isn't technically a spoiler free thread, it shouldn't be an issue. :)

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Quick question for you guys-

 

If someone was doing a collaboration with Beauteque (cough cough) Would you prefer to have the contents of the bag completely revealed, or a completely mystery? (The bag will have an overall theme though!)

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im not fussed ,i like the partial idea for if picking choices but i like the upfront naked look as it drives more talk and sales overall ,and you can perve over the bag while waiting for it, beautyporn.

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