I bought a set a couple of months ago, and no kidding it reached in 3 days! It was posted from Hong Kong. I only got payment confirmation, no shipping notification. I heard that there's a problem with their email filter, so maybe try emailing from their online form? If they have one? I didn't email so I'm not sure how quickly they respond.
I like my brushes, really soft. But the 2 pure squirrel big brushes started smelling bad after the first wash. I tried washing with different cleansers and shampoos and still they smell bad. They smell like some wet animal...It might be a squirrel thing, or it might be an a'squirrel thing.