I'm pretty darn surprised about how helpful and nice they were about my returns. I did return 2 unused items last week and all they asked "Can we put this back on the shelf?" I said yes because I hadn't even opened the products.
I went today and was kinda worried. 2 weeks ago I went for the Urban Decay makeovers and I bought the UD Foundation to Powder product and couldn't figure out if I liked it. I have used it about 5 times and I realized that it's just the wrong shade. I went in and told the manager about it (she just happened to be up front) and she was glad to help. I asked her about other foundations or products. She told me I can either exchange it, get a store credit or just get my money back. She said "All we want is for you to be happy"!
I had to share this because I was simply amazed! Returning makeup is usually an issue and returning used makeup is even harder! I will say that the UD foundation rocks, just needed to be the right color. I ended up getting a UD eye primer instead and the rest of my cash back. I was going to get a foundation but since I have the Luminess Air (I still can't believe I won that!!) thing coming, I figured I didn't need more foundation.
So all-in-all, Ulta gets an A++ in my book!