So I just received my order from Sephora, and once again the items were damaged:
I really can't tell if their warehouse just stores items improperly, or if they get damaged during shipping. Maybe it's both, but It happens often enough that it's a little frustrating.
The products in the fragrance sampler aren't damaged, but it was supposed to be a gift. Pretty sure that's warehouse damage. I've received a couple things in the past where the boxes were totally bent/scratched/dusty/etc. Fine if you bought them for yourself, but it's embarrassing to gift something that looks bent and beat up.
I'm more sympathetic about the eyeshadow since they're fragile, but Sephora tends to ship stuff in giant boxes with a few sheets of crumpled paper, instead of packaging pillows or bubble wrap--I guess it's more eco-friendly, but no wonder things get beat up with that little protection!
I love their 3-day shipping, but if they're making improvements they should look into changing the way they package products . Have you guys received any busted items from Sephora.com?
(I wonder what they do with all those busted makeup palettes, with like one eyeshadow missing.. do they just destroy them? it seems like a waste, especially since the makeup primer it came with is totally fine)