- Joined
- Jun 7, 2013
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Recently, I decided to return my used make up ( eyeshadow palette, pressed powder, blush) at Ulta just because I simply no longer use them anymore. Before my visit, I called the store just to make sure it was ok to do so and I read the back of the receipt. Everything seemed cool until....I met with the manager who'd have to perform the return. She drilled me with questions about why I was making the return, couldn't locate the items on the receipt (which were clearly printed), then told me the next time I buy make up, ask for assistance before I make a purchase. Whaat?? How did she know I didn't ask for assistance when at the time I made the purchase? They ended up returning 2 of the 3 items and received a store credit, which is fine but should I really be treated like scum making a return and doing so within the confines of the store policy? Or should I just suck up my bad purchases or sell them on blog sale? Anyone ever had a similar experience at Ulta or any other cosmetics store?