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Birchbox Shipping/OOS/Warehouse Issues

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I made two orders on 4/25. One was the IFB box and the other was a palette. I waited until Tuesday to message on FB asking about when I would get a shipping notification. They replied back that they would ship in a couple days. I messaged again on Friday and within a half an hour, I had shipping emails. I just checked them for the first time a bit ago, and they are active. It says they'll be delivered by Tuesday. I seriously have way better luck sending a FB message than sending an email.

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I placed an order on 4/8 that included a gift subscription for my mom so that she would get it in time for Mother's Day and her birthday which is today. My part came pretty quickly. She got an email on 4/9 that hers was shipping and she made an account and did the profile. Nothing for weeks. But April was having tons of shipping issues so I wrote it off as that. Then 4/18 I placed another order. That was a bad day to order for everybody apparently. I emailed them about the gift sub and they said they would look into it. I got the 100 point email so I called to see if it was for my order or the gift order. It was for mine and she said the system for the gift subs was down but she would email me when it was up. Part of my order shipped minus some dry shampoo and the pick two according to the email. When the box came the dry shampoo was included but is still showing as not shipped on my account. Then I got the pick two a few days later. Still hadn't heard about the gift sub so I emailed again. I got a reply saying it was shipping soon and 100 more points. 4/29 I finally got a shipping email and today the tracking actually started working. It just left Fishers IN. Hopefully. I just really hate that my mom has been waiting for it since she got the email on 4/9 and now today is her birthday and still nothing.

Sorry to theat that, its crazy how long they are taking to ship that order.

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I ordered 3 IFB boxes on Sunday and so far  i have only gotten shipping for 2. Im ok since those are the ones for my Mom and Mil, but I want my box too. I send them an email but have not heard back from them yet.

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I ordered 3 IFB boxes on Sunday and so far  i have only gotten shipping for 2. Im ok since those are the ones for my Mom and Mil, but I want my box too. I send them an email but have not heard back from them yet.

i'm still waiting on a shipping number for the bloom box too. i already contacted them on facebook about this and if i get a canned message i think i'll go off. maybe.  it's been at least two business days and i didn't get any memo about it being backordered or anything.  

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Ok..so not to complain about 31 points, but..does this make sense?

 

8 $0.00 -31 Refund: Backordered beautyblender 5/2/14 6:03 PM

39 $0.00 -100 Redeemed for order #105271402. 4/29/14 1:21 PM

 

They gave me a refund as store credit for $31 (which IS on my account), but why in the world would they take 31 points from me, too? 

Edited by allistra44

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Ok..so not to complain about 31 points, but..does this make sense?

 

8 $0.00 -31 Refund: Backordered beautyblender 5/2/14 6:03 PM

39 $0.00 -100 Redeemed for order #105271402. 4/29/14 1:21 PM

 

They gave me a refund as store credit for $31 (which IS on my account), but why in the world would they take 31 points from me, too?

 

Maybe it's the points that you got for purchasing?

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Ok..so not to complain about 31 points, but..does this make sense?

 

8 $0.00 -31 Refund: Backordered beautyblender 5/2/14 6:03 PM

39 $0.00 -100 Redeemed for order #105271402. 4/29/14 1:21 PM

 

They gave me a refund as store credit for $31 (which IS on my account), but why in the world would they take 31 points from me, too? 

 

I think because those are the points you earned by purchasing the beautyblender? If you purchased it, anyway, if you used GCs or points then it doesn't make sense. 

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Maybe it's the points that you got for purchasing?

 

I think because those are the points you earned by purchasing the beautyblender? If you purchased it, anyway, if you used GCs or points then it doesn't make sense. 

Ahh that's it! Thank you!  :)

The refund process is so weird with the points/discounts..never know if I'm really getting the right amount back! 

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They have a seriously weird refund process! I don't understand why they don't just give it all back on your credit card or in store credit. A couple of weeks ago they gave me 57 points back when I had used 200 points on my purchase and they gave the rest back between my card and store credit.

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Last week I was refunded for part of my order because it was out of stock. Today, all those items shipped!

 

I already spent the refunded points/credit AND this has happened once before woth all the warehouse issues. I've basically used the same points three times..

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This makes me kinda worried.  I placed an order that resulted in me only paying in points.  I did the free 2 day ship since I am "Aces," therefore it would arrive technically on 5/6.  It's 5/5 and I have yet to get a shipping notice and my purchase is still "processing." 

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This makes me kinda worried.  I placed an order that resulted in me only paying in points.  I did the free 2 day ship since I am "Aces," therefore it would arrive technically on 5/6.  It's 5/5 and I have yet to get a shipping notice and my purchase is still "processing."

 

I'd call, especially if it's something you need right away. Make sure the items are actually in stock. The last time I picked the free two day shipping it took over 2 weeks for everything to ship lol

 

I placed an order last night and actually paid for two day shipping because I need the items for the weekend. Still no shipping notice.

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Last week I was refunded for part of my order because it was out of stock. Today, all those items shipped!

 

I already spent the refunded points/credit AND this has happened once before woth all the warehouse issues. I've basically used the same points three times..

Great deal for you!! Was that for your 4/18 order? They're going to learn a very expensive lesson from all these issues, but kinda serves them right. They need a better system for tracking inventory. Enjoy your goodies. :)

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My two orders from 4/25 are supposed to be delivered tomorrow, but they have been busy today making stops in several towns in Missouri, so I don't know if I see it happening. At least they're on the move.

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Great deal for you!! Was that for your 4/18 order? They're going to learn a very expensive lesson from all these issues, but kinda serves them right. They need a better system for tracking inventory. Enjoy your goodies. :)

Yep! So I'm actually getting everything in my order and they only charged me for one thing! Craziness. 

I'd feel bad but 1) it's not my fault and 2) hopefully this will make them realize they NEED a new system for this kind of stuff. 

 

I am really excited to get my Beauty Blenders though! 

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I placed an order for a Clarisonic on 4/25 and chose 2 day shipping. I sent an email on 5/1 and I was told the lavender Clarisonic was out of stock and I was offered the white Clarisonic as a replacement. I said I would take the white Clarisonic and was told it would be overnighted. That was last Thursday and I don't even have a tracking number. It's annoying that had I not contacted them about my order I would have never found out it was out of stock. It's for my little sister's birthday this weekend and now I might have to go buy her another present.

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Damn, birchbox can't guarantee the gift would be there by Mother's Day? That's not a good look if you have a MOTHER'S DAY section of your website. I ordered last week and expected it to ship promptly. I don't care about the points but I just want her to get the damn gift on time. Between no April glossybox and this, I'm over subscription box shipping because it seems like both companies warehouses went to the pita of hell.

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I just called AGAIN to complain about an order I placed April 27th that hasn't shipped yet. When I called last week, they told me it was being shipped "as we speak" but it still hasn't shipped. She told me it was too late to cancel but she could send me a return shipping label and I could return the products when they arrive...I said that sounded like a hassle (which it does) and she said "I don't know what you want me to do then," and I said I wanted her to cancel the order if they couldn't ship it in a reasonable time frame, and she said she would see what she could do and send me an email. This whole thing is really irritating.

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I just called AGAIN to complain about an order I placed April 27th that hasn't shipped yet. When I called last week, they told me it was being shipped "as we speak" but it still hasn't shipped. She told me it was too late to cancel but she could send me a return shipping label and I could return the products when they arrive...I said that sounded like a hassle (which it does) and she said "I don't know what you want me to do then," and I said I wanted her to cancel the order if they couldn't ship it in a reasonable time frame, and she said she would see what she could do and send me an email. This whole thing is really irritating.

It seems like they really can't communicate with their warehouse at all. I had the same problem with and order not being shipped yet but them saying they couldn't cancel because it was processed. Keep at them until they give an actual response. You could always threaten to dispute the charge since they broke the shipping agreement, but you probably don't want to actually go through that hassle. You can also complain on their fb page.

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It seems like they really can't communicate with their warehouse at all. I had the same problem with and order not being shipped yet but them saying they couldn't cancel because it was processed. Keep at them until they give an actual response. You could always threaten to dispute the charge since they broke the shipping agreement, but you probably don't want to actually go through that hassle. You can also complain on their fb page.

 

 

I got an email - she said she had no idea what had happened to my package, that it might be lost, it might show up, it might not, because a shipping label was created last week but there has been zero activity on it. So she refunded me for my order but said I might get it anyway, and gave me 100 extra points for the trouble. So I was a little frustrated after that phone call but it seems to have worked out okay in the end.

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I just called AGAIN to complain about an order I placed April 27th that hasn't shipped yet. When I called last week, they told me it was being shipped "as we speak" but it still hasn't shipped. She told me it was too late to cancel but she could send me a return shipping label and I could return the products when they arrive...I said that sounded like a hassle (which it does) and she said "I don't know what you want me to do then," and I said I wanted her to cancel the order if they couldn't ship it in a reasonable time frame, and she said she would see what she could do and send me an email. This whole thing is really irritating.

Worst CS response ever. 

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Still don't have shipping on my order I placed Sunday night. I paid for 2 day shipping because it said it would deliver by 5/7 but I'm seriously doubting that's going to happen. 

 

 

Sigh. I don't want to call them again. 

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Worst CS response ever. 

 

Yeah - luckily the subsequent email gave a good resolution. 

 

(And now, because apparently I am a glutton for punishment and was good enough to ignore theBalm's flash sale this morning, I am considering using my refunded points to order Nude Tude....)

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Still don't have shipping on my order I placed Sunday night. I paid for 2 day shipping because it said it would deliver by 5/7 but I'm seriously doubting that's going to happen. 

 

 

Sigh. I don't want to call them again. 

 

 

So frustrating....I mean, on the plus side, at least they do make an effort to fix things when you call them. Of course that means you actually have to call them...

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