Jump to content
ScoutSays

Birchbox Shipping/OOS/Warehouse Issues

Recommended Posts

I made two orders on 4/25. One was the IFB box and the other was a palette. I waited until Tuesday to message on FB asking about when I would get a shipping notification. They replied back that they would ship in a couple days. I messaged again on Friday and within a half an hour, I had shipping emails. I just checked them for the first time a bit ago, and they are active. It says they'll be delivered by Tuesday. I seriously have way better luck sending a FB message than sending an email.

Share this post


Link to post
Share on other sites

I placed an order on 4/8 that included a gift subscription for my mom so that she would get it in time for Mother's Day and her birthday which is today. My part came pretty quickly. She got an email on 4/9 that hers was shipping and she made an account and did the profile. Nothing for weeks. But April was having tons of shipping issues so I wrote it off as that. Then 4/18 I placed another order. That was a bad day to order for everybody apparently. I emailed them about the gift sub and they said they would look into it. I got the 100 point email so I called to see if it was for my order or the gift order. It was for mine and she said the system for the gift subs was down but she would email me when it was up. Part of my order shipped minus some dry shampoo and the pick two according to the email. When the box came the dry shampoo was included but is still showing as not shipped on my account. Then I got the pick two a few days later. Still hadn't heard about the gift sub so I emailed again. I got a reply saying it was shipping soon and 100 more points. 4/29 I finally got a shipping email and today the tracking actually started working. It just left Fishers IN. Hopefully. I just really hate that my mom has been waiting for it since she got the email on 4/9 and now today is her birthday and still nothing.

Sorry to theat that, its crazy how long they are taking to ship that order.

Share this post


Link to post
Share on other sites

I ordered 3 IFB boxes on Sunday and so far  i have only gotten shipping for 2. Im ok since those are the ones for my Mom and Mil, but I want my box too. I send them an email but have not heard back from them yet.

Share this post


Link to post
Share on other sites

I ordered 3 IFB boxes on Sunday and so far  i have only gotten shipping for 2. Im ok since those are the ones for my Mom and Mil, but I want my box too. I send them an email but have not heard back from them yet.

i'm still waiting on a shipping number for the bloom box too. i already contacted them on facebook about this and if i get a canned message i think i'll go off. maybe.  it's been at least two business days and i didn't get any memo about it being backordered or anything.  

Share this post


Link to post
Share on other sites

Ok..so not to complain about 31 points, but..does this make sense?

 

8 $0.00 -31 Refund: Backordered beautyblender 5/2/14 6:03 PM

39 $0.00 -100 Redeemed for order #105271402. 4/29/14 1:21 PM

 

They gave me a refund as store credit for $31 (which IS on my account), but why in the world would they take 31 points from me, too? 

Edited by allistra44

Share this post


Link to post
Share on other sites

Ok..so not to complain about 31 points, but..does this make sense?

 

8 $0.00 -31 Refund: Backordered beautyblender 5/2/14 6:03 PM

39 $0.00 -100 Redeemed for order #105271402. 4/29/14 1:21 PM

 

They gave me a refund as store credit for $31 (which IS on my account), but why in the world would they take 31 points from me, too?

 

Maybe it's the points that you got for purchasing?

Share this post


Link to post
Share on other sites

Ok..so not to complain about 31 points, but..does this make sense?

 

8 $0.00 -31 Refund: Backordered beautyblender 5/2/14 6:03 PM

39 $0.00 -100 Redeemed for order #105271402. 4/29/14 1:21 PM

 

They gave me a refund as store credit for $31 (which IS on my account), but why in the world would they take 31 points from me, too? 

 

I think because those are the points you earned by purchasing the beautyblender? If you purchased it, anyway, if you used GCs or points then it doesn't make sense. 

Share this post


Link to post
Share on other sites

Maybe it's the points that you got for purchasing?

 

I think because those are the points you earned by purchasing the beautyblender? If you purchased it, anyway, if you used GCs or points then it doesn't make sense. 

Ahh that's it! Thank you!  :)

The refund process is so weird with the points/discounts..never know if I'm really getting the right amount back! 

Share this post


Link to post
Share on other sites

They have a seriously weird refund process! I don't understand why they don't just give it all back on your credit card or in store credit. A couple of weeks ago they gave me 57 points back when I had used 200 points on my purchase and they gave the rest back between my card and store credit.

Share this post


Link to post
Share on other sites

Last week I was refunded for part of my order because it was out of stock. Today, all those items shipped!

 

I already spent the refunded points/credit AND this has happened once before woth all the warehouse issues. I've basically used the same points three times..

Share this post


Link to post
Share on other sites

This makes me kinda worried.  I placed an order that resulted in me only paying in points.  I did the free 2 day ship since I am "Aces," therefore it would arrive technically on 5/6.  It's 5/5 and I have yet to get a shipping notice and my purchase is still "processing." 

Share this post


Link to post
Share on other sites

This makes me kinda worried.  I placed an order that resulted in me only paying in points.  I did the free 2 day ship since I am "Aces," therefore it would arrive technically on 5/6.  It's 5/5 and I have yet to get a shipping notice and my purchase is still "processing."

 

I'd call, especially if it's something you need right away. Make sure the items are actually in stock. The last time I picked the free two day shipping it took over 2 weeks for everything to ship lol

 

I placed an order last night and actually paid for two day shipping because I need the items for the weekend. Still no shipping notice.

Share this post


Link to post
Share on other sites

Last week I was refunded for part of my order because it was out of stock. Today, all those items shipped!

 

I already spent the refunded points/credit AND this has happened once before woth all the warehouse issues. I've basically used the same points three times..

Great deal for you!! Was that for your 4/18 order? They're going to learn a very expensive lesson from all these issues, but kinda serves them right. They need a better system for tracking inventory. Enjoy your goodies. :)

Share this post


Link to post
Share on other sites

My two orders from 4/25 are supposed to be delivered tomorrow, but they have been busy today making stops in several towns in Missouri, so I don't know if I see it happening. At least they're on the move.

Share this post


Link to post
Share on other sites

Great deal for you!! Was that for your 4/18 order? They're going to learn a very expensive lesson from all these issues, but kinda serves them right. They need a better system for tracking inventory. Enjoy your goodies. :)

Yep! So I'm actually getting everything in my order and they only charged me for one thing! Craziness. 

I'd feel bad but 1) it's not my fault and 2) hopefully this will make them realize they NEED a new system for this kind of stuff. 

 

I am really excited to get my Beauty Blenders though! 

  • Like 1

Share this post


Link to post
Share on other sites

I placed an order for a Clarisonic on 4/25 and chose 2 day shipping. I sent an email on 5/1 and I was told the lavender Clarisonic was out of stock and I was offered the white Clarisonic as a replacement. I said I would take the white Clarisonic and was told it would be overnighted. That was last Thursday and I don't even have a tracking number. It's annoying that had I not contacted them about my order I would have never found out it was out of stock. It's for my little sister's birthday this weekend and now I might have to go buy her another present.

Share this post


Link to post
Share on other sites

Damn, birchbox can't guarantee the gift would be there by Mother's Day? That's not a good look if you have a MOTHER'S DAY section of your website. I ordered last week and expected it to ship promptly. I don't care about the points but I just want her to get the damn gift on time. Between no April glossybox and this, I'm over subscription box shipping because it seems like both companies warehouses went to the pita of hell.

  • Like 3

Share this post


Link to post
Share on other sites

I just called AGAIN to complain about an order I placed April 27th that hasn't shipped yet. When I called last week, they told me it was being shipped "as we speak" but it still hasn't shipped. She told me it was too late to cancel but she could send me a return shipping label and I could return the products when they arrive...I said that sounded like a hassle (which it does) and she said "I don't know what you want me to do then," and I said I wanted her to cancel the order if they couldn't ship it in a reasonable time frame, and she said she would see what she could do and send me an email. This whole thing is really irritating.

Share this post


Link to post
Share on other sites

I just called AGAIN to complain about an order I placed April 27th that hasn't shipped yet. When I called last week, they told me it was being shipped "as we speak" but it still hasn't shipped. She told me it was too late to cancel but she could send me a return shipping label and I could return the products when they arrive...I said that sounded like a hassle (which it does) and she said "I don't know what you want me to do then," and I said I wanted her to cancel the order if they couldn't ship it in a reasonable time frame, and she said she would see what she could do and send me an email. This whole thing is really irritating.

It seems like they really can't communicate with their warehouse at all. I had the same problem with and order not being shipped yet but them saying they couldn't cancel because it was processed. Keep at them until they give an actual response. You could always threaten to dispute the charge since they broke the shipping agreement, but you probably don't want to actually go through that hassle. You can also complain on their fb page.

Share this post


Link to post
Share on other sites

It seems like they really can't communicate with their warehouse at all. I had the same problem with and order not being shipped yet but them saying they couldn't cancel because it was processed. Keep at them until they give an actual response. You could always threaten to dispute the charge since they broke the shipping agreement, but you probably don't want to actually go through that hassle. You can also complain on their fb page.

 

 

I got an email - she said she had no idea what had happened to my package, that it might be lost, it might show up, it might not, because a shipping label was created last week but there has been zero activity on it. So she refunded me for my order but said I might get it anyway, and gave me 100 extra points for the trouble. So I was a little frustrated after that phone call but it seems to have worked out okay in the end.

Share this post


Link to post
Share on other sites

I just called AGAIN to complain about an order I placed April 27th that hasn't shipped yet. When I called last week, they told me it was being shipped "as we speak" but it still hasn't shipped. She told me it was too late to cancel but she could send me a return shipping label and I could return the products when they arrive...I said that sounded like a hassle (which it does) and she said "I don't know what you want me to do then," and I said I wanted her to cancel the order if they couldn't ship it in a reasonable time frame, and she said she would see what she could do and send me an email. This whole thing is really irritating.

Worst CS response ever. 

  • Like 1

Share this post


Link to post
Share on other sites

Still don't have shipping on my order I placed Sunday night. I paid for 2 day shipping because it said it would deliver by 5/7 but I'm seriously doubting that's going to happen. 

 

 

Sigh. I don't want to call them again. 

Share this post


Link to post
Share on other sites

Worst CS response ever. 

 

Yeah - luckily the subsequent email gave a good resolution. 

 

(And now, because apparently I am a glutton for punishment and was good enough to ignore theBalm's flash sale this morning, I am considering using my refunded points to order Nude Tude....)

  • Like 1

Share this post


Link to post
Share on other sites

Still don't have shipping on my order I placed Sunday night. I paid for 2 day shipping because it said it would deliver by 5/7 but I'm seriously doubting that's going to happen. 

 

 

Sigh. I don't want to call them again. 

 

 

So frustrating....I mean, on the plus side, at least they do make an effort to fix things when you call them. Of course that means you actually have to call them...

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • NARS Cosmetics Shop Cargo Cosmetics Today!


  • Recent images in this topic

  • Posts

    • Wow, so much I missed during my No Buy Year! I see Sephora has a new bag called Play! Smarts. Instead of a random set of samples, customers are given products around a particular theme. Also, an online class is provided. It just feels so organized, and maybe a way for me to actually use things from a box instead of letting them pile up. I wish I would have gotten the skin care bag for women over 50! Now on the site I see they had a complexion makeup bag, but it's out of stock. 😶 Does anyone know how often these come out? Makeup overwhelms me, so it would be good to practice on one area at a time. This speaks to me on many levels. I've actually never tried the regular Play! box. I got one of the luxe bags and really liked it. They had Peter Thomas Roth Hungarian Thermal Water Cream in the recent Play! Smarts box. I'm going to be looking out for the next one. Update: the classes can be seen on Sephora's YouTube channel. History of boxes so far: June 2018 - Glitter Eyes for Real Life - the inaugural box.  August 2018 - Superfoods Feed Your Face  September 2018 - Skincare by Age 30s, 40s, 50s.  October 2018 - K-Beauty: Skin Innovation October 2018 - Superfoods: Inner and Outer Beauty  November 2018 - Complexion Your Way: Dewey and Matte It should be time for a new one, no? Maybe it was test marketing for last year.  I recall when looking through magazines from the 1970s there was a mail order beauty club called The Butterfly Club. They would send a shipment for eye makeup the first time, lip makeup the next time, etc., so you could make yourself over little by little. I loved the ad. I have been unable to find the ad online. Anybody remember? I believe it was like Cosmetique Club.  I liked Birchbox Beta from 2017, where they sent kits based on a specific area. I got overwhelmed with all the choices they had, though. Could never decide which one to get, or should I get the regular box, or the curated box. 
    • I use Pinterest to look up vintage beauty ads from the 60s and 70s. 
    • This Foundation is on a whole new level of full coverage. What is your go to foundation??   
    • Y'all check this out! I have put a product dupe/copy cat to the test! Make sure that you click on the link to go to YouTube and Subscribe to my channel! The product tested in this video is an exact copy cat of the Huda Beauty New Nudes palette. Make sure that you subscribe to my channel in order to see more videos like this and be notified when I upload a new video. The product information is linked under the video on YouTube

About MakeupTalk®

© 2003-2018 MakeupTalk.com®, an active online community and message board geared towards members wanting to discuss everything to do with makeup, cosmetics, product reviews, monthly subscription boxes and general beauty related topics. Our community provides product reviews, makeup and general beauty tips. Our most popular topics are subscription boxes and their monthly spoilers. Join our community for free to take part in the conversations and share your own beauty tips and product reviews with others. We look forward to seeing you online here at Makeuptalk®!

MakeupTalk® Facebook

×