- Joined
- Feb 1, 2006
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The plastic surgeon I go to is nice, but his office assistant is another story. I realize she has a busy job, bad days like anyone else and may deal with the odd rude patient. Besides that she is just plain rude and inconsiderate towards me. I am always so pleasant to her in person and on the phone. In person she is a bit nicer because the doctor is around. Anyways on numerous occassions I have phoned for appts due to my arm problem. Doctor always told me come back sooner than 6 weeks if you experience any problems. Well I have the odd time and when I phone she makes it a miserable experience. I ask her politely that I need an appt and she will say "You just saw the doctor, he won't want to see you this soon!!" Eventually she will book the appt, but not without grumbling. One time in December, same thing but worse. "You just saw the doctor, nothing he can do for you until you have that test done, pointless coming, he won't want to see you this soon! Call him on this day and if he wants you to come in he will tell you." She hung up. I phoned back and told her that the doctor told me to come back sooner if I am experiencing problems and I am. Same response. I never did go in until a month later. I experienced a problem with her in person and wrote the doctor a short but tactful letter telling him about the recent incident in person without attacking her. I had to phone her a week later to inquire about test appt at another clinic. She said to me " You wrote a letter to the doctor and were not happy with the way I spoke to you?" I said "Yes, but I am not trying to create enemies." She said the doctor showed and had her read the letter. I asked her "Did he get upset with you?" (I wanted to see her response). She said "Oh no he would never get mad at me." I thought hmmm.... Anyways last week I phoned to change my follow up appt and she was okay, but you never know with her. Hopefully she will be nicer, but if she continues to be rude, what would you do? I have never worked as a medical receptionist/office assistant but know enough not to treat someone like this.
Yesterday I ran into a woman that I use to take the bus with to my old job. She was suppose to have surgery by this same doctor in 1998 and said his receptionist was really inconsiderate to her over the phone. Sounds like the same one.
Yesterday I ran into a woman that I use to take the bus with to my old job. She was suppose to have surgery by this same doctor in 1998 and said his receptionist was really inconsiderate to her over the phone. Sounds like the same one.