that is so true, ive purchased products from ebay many times, ive not really had a major problem but i have had problems like you said, they say used once but it looks used proper! or when theyve stated 'tested lightly, with box' so you think its got a box with it, when it arrives the box is in tatters and the item looks very used, after these few mis-haps i am very weary indeed about what i purchase, who i get it from (read their feedback) and buying from powersellers also seems safer. however saying that, there are sellers out there who are very honest in their description of the item and very reasonable with thier postal charges, also its a great place to sell off your own make up that you bought and never used and is just sitting their being pickled! may aswell go to a good home. ive not started selling but will soon as i got many new things i dont use and nail tech books that are brand spanking new just sitting there!