Well I received my WEN styling cream today that I purchased from Amazon and it was clearly a counterfit. Luckily I have purchased from the actual WEN website so I knew it wasn't legit. The smell and consistency was different. And the labels were clearly fake! I emailed Amazon right away and they are going to refund my money. I'm so angry. This seller has over 3,000 reviews and sells a lot of WEN products and I thought it would be ok but I was clearly wrong. I wish Amazon could do something about this seller but I don't think they will. I just feel bad for all the people that have never tried the actual product and have no idea it's a fake. I just feel so stupid! I should have looked into it more. Now after the fact I've seen posts online about the fake WEN products being sold on Amazon and EBay. I've learned my lesson! The seller is Amor Barato. Sent from my iPhone Begin forwarded message: From: "Amazon.com Customer Service" Date: April 19, 2013, 4:08:52 PM PDT To: "
[email protected]" Your Account Amazon.com Message From Customer Service Hello, I'm sorry to hear the "WEN® Sweet Almond Mint Styling Creme" you ordered didn't meet your expectations.This usually doesn't happen. I'd normally create replacement order in such cases however, I've checked your order and see it was placed with Amor Barato.a seller on our website. Because Amor Barato's inventory is constantly changing, we can't replace items sold by them that are Fulfilled by Amazon. To make this right for you, I've requested a complete refund of $24.43 for the item to your Visa Card. Once processed, you'll be able to see the refund request here: www.amazon.com To return the item, please click the following link to print your return mailing label:
https://www.amazon.com If clicking on the link doesn't work, try copying and pasting it into your browser's address window. When you return the item, follow the instructions listed on the mailing label page. If you don't have a printer, write back by going to the URL below:
http://www.amazon.com If you still want the item, please place a new order with One-Day Shipping and let us know the order number using the link given below. We'll waive off or refund the shipping charges from that order.I've provided the current listing for this item below: www.amazon.com/ Please make sure that the item is either "Sold and Shipped by Amazon.com" or labeled as "Fulfilled by Amazon.com. In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case. We look forward to seeing you again. Best regards, Nitin K Did I solve your problem? Your feedback is helping us build Earth's Most Customer-Centric Company. Thank you. Amazon.com Original Message --------------- ---------------