- Joined
- Nov 19, 2012
- Messages
- 8
- Reaction score
- 1
I ordered several items from elf cosmetics in the first week of December. I received what I thought was my full order on Dec. 11. When I opened it up, I found only HALF my order was sent. Plus the makeup brushes which were the main reason I ordered, were missing. When I tried to contact ELF online, and by phone, I kept getting messages, such as: "Due to high call volume, we are not able to answer your call." Or e-mails saying they can't receive or retrieve messages for 48-72 hours. I have been calling for DAYS. I am very frustrated and confused. I mean, shouldn't a company as big and well established as ELF have some people on the phones? Or at least answer my e-mails? This strikes me as REALLY, REALLY UNPROFESSIONAL! Has anyone else had this problem lately? The brushes I wanted are now sold out on line. They better go find me some, or they are going to have one irate customer on their hands!-Roxi ;(