I'd thought I'd give y'all a heads up: I think people need to stay away from this beauty subscription. I joined last month in hopes that I would start getting my subscription in March and nope, I get put on this "waitlist". Well, I had never been put on one before when I had Ipsy in the past so I figured well I'll probably get put on there when the March bags go out, no biggie.
Well, the beginning of March came and apparently I am still on the waitlist. So I decided Ipsy wasn't worth my time because I got mad and suspicious that there was a waitlist to begin with. Remember, I had Ipsy in the past and never had to go through such a thing and also I have been subscribed to numerous beauty boxes in the past and never had to do this either. So I decided to get off the waitlist and take my business elsewhere because I had decided this was a waste of time.
Well, I find out that I have to e-mail in order to let them know I don't want to be on the waitlist anymore. I do that. The next day I get an e-mail from a customer service rep wanting to know FOR SURE IF I WANT TO CANCEL BECAUSE I AM TO START GETTING NEXT MONTH'S BAG. I AM TO E-MAIL THE REP BACK AND LET THEM KNOW.
Huh? What? I said take me off, which means take me off. Not this other bulls*** which I quickly realize is a runaround. So I do e-mail them again and I state that I STILL DO NOT WANT IT AND TAKE ME OFF THE LIST.
Then I don't hear back from them for the next two days. I realize now what's going on. They thought they could lure me and when I didn't want it, they don't want to do what they're going to have to do. Which means why I haven't gotten another PROMPT RESPONSE LIKE I DID WITH THE FIRST E-MAIL. See the pattern?
Now, I'm mad. So yesterday I send A THIRD E-MAIL (Which I don't think I should have to be doing at this point) and now I let them know that I do not like what they're doing and that I most definitely do not want the bag and I also let them know that I did not appreciate their deceptive business practice. Still haven't heard from them yet.
Now I may hear back from them on Monday, I don't know but I'm not holding my breath. Even if I do and they fix this I still WOULD NEVER GO BACK TO THEM.
Do y'all see what I mean? I do not like the fact that I go to the website and sign up, meaning I FILL OUT MY PROFILE AND ALSO GIVE MY CREDIT CARD INFO only to be told that I have to "wait" to start a subscription. There is nothing on their homepage that states you'll be put on this waitlist in the beginning, which of course if there had been, I wouldn't have bothered. THAT IS DECEPTIVE. AND I DO NOT LIKE THE FACT THAT THEY HAVE MY CC INFO.
I also do not like the fact that when they tried to lure me and I still said no, that's when I don't hear back and then had to send a THIRD E-MAIL. THAT'S NOT RIGHT AND IS BLANTANTLY SUSPICIOUS. WHICH MEANS I DON'T TRUST THEM WITH MY CC INFO.
Basically I feel as if they thought I'd would just forget about it and not bother and then that way my card could be charged next month and that way they at least got some money out of me before I finally get to cancel. I don't know. But that's the way I feel since they all of a sudden are not sending prompt responses to get the matter resolved.
This is why I am mad and letting all of you Ipsy fans know what they are like. ESPECIALLY IF YOU ARE WANTING TO JOIN. DON'T!!!! I CAN'T STRESS ENOUGH NOT TO JOIN. There are other more reputable beauty subscriptions out there that do not do waitlists and want your business. And you get your monthly subscriptions started right away. AND WHEN YOU WANT TO CANCEL THE LOT OF 'EM HAVE A LINK WHERE YOU CLICK ON IT AND YOU'RE CANCELED. YOU'RE IN CHARGE AND IT'S TAKEN CARE OF.
What I do know is this: I am letting y'all know so that way if you are new and were thinking about giving this subscription a chance, DON'T!!!
Reason why is that it's simple: THEY DO NOT HAVE IT STATED ANYWHERE ON THEIR WEBSITE THAT WHEN YOU FIRST JOIN YOU MIGHT BE PUT ON A WAITLIST. SO YOU FILL OUT THE FORM. THEN YOU GIVE YOU CREDIT CARD INFO OUT THINKING YOU'RE GOING TO START WHEN YOU'RE ACTUALLY PUT ON A LIST FOR LATER. YOU SHOULD NOT BE GIVING YOUR INFO OUT UNTIL YOU ARE OFF THE LIST AND YOU ARE GOING TO BE STARTING THE SUBSCRIPTION. THAT IS A BLATANT DECEPTIVE BUSINESS PRACTICE THAT SHOULD NOT BE GOING ON. THEN WHEN YOU WANT TO TAKE YOUR NAME OFF, THEY DON'T WANT TO MAKE THAT EASY. SEE THE PATTERN? AND I THINK I KNOW WHY. SO THAT WAY THEY CAN STILL TRY TO CHARGE YOU IF THEY CAN. THAT'S WHY I DON'T WANT THEM HAVING MY INFO.
I see Michelle Phan is up to her ways. I hear Ipsy was sued last year for something and then remember the fiasco back then with the skincare sample that caused her to have to change the name of the original bag (which I can't remember the name) but it had to be changed to Ipsy? She had lost business obviously and had to think of a way to keep the company going.
I have been thinking about contacting the BBB about this practice they have going if I don't hear back from them soon and I also would like to know if there are other people they have done this too. There is another blog that gives reviews on most all subscription boxes out today and I am going to go on there and let that blogger know about this as well so they can put it on their Ipsy review page. I am just warning people about Ipsy. They are not what they used to be and they also messed with the wrong person. If I do end up getting charged in the next month or whatever, ooh there will be h*** to pay. I am just warning all potential new customers and customers of now. WATCH OUT FOR THEM!