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Originally Posted by Aniger86 /img/forum/go_quote.gif I had no idea they have the Birthday program thing, this probably sounds like a sort of a silly question- I know its probably not possible but can you pick any thing you like in the store? We recently just opened our first Sephora here, and frankly, I'm quite disappointed, because the policies are very different from what France/America is used to. For example, I don't think you can take a product back to the store if you don't like it. Basically its you have bought something, and you cannot get a refund, and exchanges are only IF the item is unopened with all the tags and everything else intact. No, they have preset birthday gifts. So far it was a small sephora makeup case, a travel sized kit of brushes, their handcream, and i got an empty bag sized perfume spray (the kind you fill with your perfume) for Christmas a year or two ago.
For the return policy, ask them directly their conditions, and check your consumer law as well.
For the return policy, ask them directly their conditions, and check your consumer law as well.