Okay, I feel like starting a new thread.Originally Posted by zadidoll /img/forum/go_quote.gif
Hope you see this but ask them what's going on with their customer service lately and what is the best way for a customer to get in contact with them.
But first let me start by saying I went to the birchbox + Jonathan Adler event yesterday and it was INCREDIBLE.....so I took my lunch hour today to run over to the Glossybox event.
Let's say not as exciting as Birchbox :/
They were a vendor out of many at this venue in Soho, NYC. I went to their table and told them I have been a subscriber since the begining. They greeted me and then tried to sell me the 'Refinery Box" as you guys can see in the e-mail.
No free products for their "Local Subscribers" It was a 'Free Gift w/ Purchase" ummmm...I purchase every month how about that.
Anyways the only thing they offered right next to their table was a lady who was braiding hair and doing "Touch ups". It was my lunch hour and I could care less for a hair "touch up"
Here is what their table display looked like. I have been to many events with multiple vendors...the table looked good but the they should of at least say hey, here is something for stopping by thanks for "Subscribing"..Nope, it was more like oh yea, have a good day.
I even mentioned the Birchbox event and they said oh, and how did that go...I blurted out they gave a out free stuff, yea they continued with oh us too! Free with purchase!
Umm, No thank you! If I do not like this month's box I am def canceling. To think I gave this company lots of credit. Forget any more referrals from me.
An in person experience is what sells your brand the most. Too bad.