Ohhhh I m so angry I ve been waiting for a replacement from the Neiman Marcus box for 2mths. I followed up after a month to see when the item would be sent and was told it would be shipped out the next week. I was told several times it would be sent next week but next week never seems to come and no item and there is no proof that it s on its way so I sent another email today. And was told the item was lost and there are no more. What!?!? After reading some of things others have gone through I have a really hard time believing that line. I never received any kind of tracking info nor did I have anything in my FEDEX tracker or UPS tracker. The neiman marcus box was not a cheap box and the broken item was my favorite thing in the box I am so incredibly frustrated. How do they not follow-up with their customer and when sending an expensive item how do they not let the customer know its coming so they can expect the package. I m not really sure what to do next but its not ok to take my $250 and not send all the items in working form. So so so annoyed and sadly I m pretty sure this ends my love affair with pop sugar--- I want to stop my 6mth deal now too any way to do that I really am so fed up with their baloney! This has been going on since November!
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