Quote: Originally Posted by
KateLovesYSL /img/forum/go_quote.gif
Hi everyone,
I've been following the sephora active codes thread since September and was pretty addicted to Sephora (and got my BF addicted too!) until I experienced the same problem as others who are getting in trouble for spending money with Sephora.
I joined specifically to tell you that this banning stuff is not made up.
This morning, I posted on the Beauty Talk thread related to the Policy Code Violation/Banning that was posted in previous replies on this forum using the same user name, KateLovesYSL.
http://community.sephora.com/t5/VIB-ROUGE/UPDATE-POLICY-VIOLATION-CANCELLED-ORDERS-AND-BANNING/td-p/880459
After posting, Sephora answered in their usual corporate lingo and I believe made it so that further replies or comments could not be posted. I tried to answer questions that people asked but got error message each of the 10 times I tried to reply. That's why I asked a question about Naked 3 in another post to see if it was a problem with the whole site or if it was just for that discussion. And, just like I thought, it was just for that dicussion. Sephora is trying to prevent people from talking about this and have not addressed this problem like a company that relies on repeat business should.
I too feel hurt and insulted that this is happening to me. They have yet to contact me back even after I posted this morning.
See, the fact that they respond the way they do instead of saying "These are flat-out lies by members, here is the truth" or have Sephora issue a statement along the same lines (considering this has hit Cosumerist, I have no doubt the higher-ups are aware of the situation now) proves to me that this IS happening. There is no denial on their part, no "these members were banned because we know they used fraudulent cards, ordered extreme amounts of multiples or have many accounts blah blah" to ease other members' minds. How can you NOT think something is up?
Also, again, I'm not here to fight with the mods, but I was told that there should be no more talk of bannings on the main board because it was "making members uncomfortable." Why? I understand moving it if it was taking over the main board (and note, every time I made a new post about the bans I ASKED members if they wanted me to move it to another board) but considering that a) it's very pertinent to the main board at hand and B) the fact that there have only been about 8 posts per day lately, I don't quite understand the need to have this moved to begin with (also, whenever anything gets moved to a sub-board, it basically dies a slow death, let's face it). Mostly, though, I'm confused about why talking about the bannings would make anyone "uncomfortable." So strange.
Once again, I want to thank everyone for their support. That attack against me wasn't just extremely bizarre and confusing, it was very hurtful.