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I recently had my first Stila haul at a local Belk's Store. My experience with my sales person was so awesome that I emailed Estee Lauder to let them know. I told them that I am sure they get alot of emails about bad experiences and just complaints in general so I just wanted to let them know how good this lady was and they replied today with a very nice letter and 12 Stila lipstick samples. Woohoo!

 
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Originally Posted by LuckyMe I recently had my first Stila haul at a local Belk's Store. My experience with my sales person was so awesome that I emailed Estee Lauder to let them know. I told them that I am sure they get alot of emails about bad experiences and just complaints in general so I just wanted to let them know how good this lady was and they replied today with a very nice letter and 12 Stila lipstick samples. Woohoo! Wow! That's really fabulous!! I hope the sales person gets a bonus or something. I always loved it when I worked in customer service and a customer had good feedback about me or one of my co-workers. Unfortunately it didn't mean free stuff for the customer or employees, but it still felt good.
 
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Originally Posted by LuckyMe I recently had my first Stila haul at a local Belk's Store. My experience with my sales person was so awesome that I emailed Estee Lauder to let them know. I told them that I am sure they get alot of emails about bad experiences and just complaints in general so I just wanted to let them know how good this lady was and they replied today with a very nice letter and 12 Stila lipstick samples. Woohoo!
good for you,it must be nice to not have compliants all the time.Im sure they appreciated your note,enjoy your goodies.


 
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Congrats Regina. I am a strong believer in karma and what you did for that sales person is awesome.

 
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Wow that's great!

Praising staff is what keeps them going when they are having a bad day.

People are always quick to complain, but not to praise - what you did was really good! Not to mention the freebies you got


 

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