Beauty Advisor Interview at Macy's
Posted 06 March 2008 - 08:55 PM
I have an interview today at Macy's for a FT beauty advisor position and I would like all the advice possible about this position. Does anyone here currently for Macy's as a BA? Can you tell me how long it took you to really feel comfortable selling and see an increase in commissions. Also, how long did it take for you to feel comfortable giving makeovers and offering the correct products. Also, do you feel that the quest for high commissions leads to a lot of competition at work and if so, how do you handle this? Anymore information abut the job in general is greatly appreciated.
Posted 09 March 2008 - 01:46 AM
Posted 09 March 2008 - 06:01 AM
Here are a couple of things I do in my boutique, and also that I often feel disappointed in when I go to cosmetics counters myself:
1. Education. Seriously know your products inside and out, read ingredient labels, pore over the product info that Origins gives to you, look up ingredients in online databases, read consumer reviews, etc. If you find anything that doesn't jibe with what Origins teaches you, then go back ot the counter manager or regional and ask for clarification.
2. Know what's coming out and when - often I hear on this board and others that the consumer knew more about a product or release date or whatever than the Associate did. This is super frustrating to a potential buyer.
3. Read every beauty book and magazine you can get your hands on. If you are a white girl, really pay attention to what's recommended for women of color in all ethicities, and vice versa. Growing a versatility to look at some super pale girl and know what will work on her skintone, even if you are a DDD yourself. becomes so important. Also familiarize yourself with different makeup styles, even though Origins seems to be all about a very pretty polished natural look. You should still be able to pair colors and do dramatic applications inspired by what's on trend. Sometimes youll have a long time Origins customer who loves the line, doesn't want to go anywhere else, but is craving a very trendy, dramatic, graphic look - be willing and able to take them there, using your own line.
4. Be willing to call in other assistance if you are struggling with finding a perfect match for someone. That's not a sign of weakness or ignorance, it's a sign of wanting to do the best job you can for your customer!
5. Don't judge potential buying power by how your client looks. My experience is that when I go shopping I'm dressed to major errands. Casual attire, practical footwear, etc. I do ALL my errands and shopping in a single trip, so by the time I'm at the end of my whirlwind day, I look like poop - very casual poop. But I am ready to buy, I've looked at things in magazines, and I want some attention, darn it! So trust the customer - if she says she wants a serious pink lipstick, help her to find one, even if she's dressed in an orange polar fleece shirt! I get ignored all the time at the differnt counters around here, because I don't "look" like a good buyer. But I AM a great buyer, and want to be treated as such. I don't want butt kissin', but I do want some help now and then.
Which leads to understanding that your customers can look all sorts of ways - young, older, male, female, trans, cross, trendy, classic, basic, exotic, whatever. Embrace the common joy of fine skincare and beautiful color, try to make a connection with each of the people you work with every day, and you won't have any competition at all at your counter. Your customers will just love you!
- kwaniiechan likes this
Posted 09 March 2008 - 09:12 AM
Posted 09 March 2008 - 12:32 PM
Posted 22 July 2011 - 11:20 AM
I just got an interview for the BA at Macys too!
I am really nervous about this interview, because I am not a native English speaker, and I haven't been in an interview before. And I don't have cosmetics sale experience. But I really want this job! It seems so cool to communicaate with people about how to take care of their skin and make them happy! I am really interested in skin care, but I dont't know much about make-up...Does that matter? Right now I am memorizing beauty products and concepts... Do you girls have any suggestions for me?
I had three interviews! One with the cosmetics manager, the counter manager and the account executive (forgive me if I stated their titles incorrectly).
I would like to know what did they ask you in the interview! Thanks a lot!
Posted 01 September 2011 - 05:26 PM
hi, how are u? hope all is well..
im just curious, how was it working in macys? because i have a schedule interview this sept.5..and i am really nervous, this will be my first time to apply for a job here in the U.S. i wonder what questions they will ask of me, hope u can give some idea's on how to properly answer them..
and im also curious, what if... you have no sell at all...( coz not all the time people would love to buy make up, right?) they will fired u soon?
please please i need help....
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