I just had a very odd experience re: my box and customer service.
My box page shows a box with the Laqa tint, r+co dry shampoo, air repair moisturizer, ikpn primer, and balance me Serum. The box I received has the Laqa tint, r+co dry shampoo, and air repair moisturizer, as well as the beauty protector leave-in and coola after sun lotion, both of which are samples I've received in past boxes. There's no product card, either.
So I emailed CS, got a very nice response saying they're out of my samples so she comped my September box AND gave me 100 points, which I actually thought was overly generous considering it's only 2 samples, but whatever, problem solved.
Then today I get an email with a tracking link saying my replacement had shipped! I'm not complaining by any means, it's awesome for me, but stuff like this has to cost them a ton of money.