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I just had a chat with the CS Monika, she fixed the problem for me. Thanks @Reija /emoticons/[email protected] 2x" width="20" height="20" />my login seems to work now so maybe it's fixed?
I get the "2 full size" product add on too and it's a hit and miss. Some months are better than others. I don't think it's exactly 2 full size products but more of a version of the full size product as the rep told you. At least that is the sense I get from the ones I've received. I'm hanging on to it though and haven't cancelled it yet. I'm hoping they are still working out the details on the program and making chances along the way. /emoticons/[email protected] 2x" width="20" height="20">I get the birch box beta...
My two full sized products from my birch box webpage are the marcelle *quad* and the mirenesse lip rouge, however my birch box card says marcelle *duo* (I received the duo as well) and the mirenesse lip rouge.
The BB rep I chatted with says "The items that we include in your box don't always match up with the full size products that we offer on the site. The Marcelle Eye Shadow Quad is the closest thing we offer to the Marcelle Eye Shadow Duo that you received."
This was after she mistakenly told me the duo was actually a sample not a full sized item...
Am I wrong to feel cheated/irritated at the inconsistency?
I can get that viewpoint. To me, with how big of a company BB is they shouldn't have as many inconsistencies as they do. It's silly to expect perfection, but listing one item online vs another on the mailer and to say everyone gets a FS eyeliner and then...we don't...I get the "2 full size" product add on too and it's a hit and miss. Some months are better than others. I don't think it's exactly 2 full size products but more of a version of the full size product as the rep told you. At least that is the sense I get from the ones I've received. I'm hanging on to it though and haven't cancelled it yet. I'm hoping they are still working out the details on the program and making chances along the way. /emoticons/[email protected] 2x" width="20" height="20" />
Also, we are still waiting for that promised Eyeko eyeliner. They can't be still at the customs, can they? /emoticons/[email protected] 2x" width="20" height="20" />I can get that viewpoint. To me, with how big of a company BB is they shouldn't have as many inconsistencies as they do. It's silly to expect perfection, but listing one item online vs another on the mailer and to say everyone gets a FS eyeliner and then...we don't...
I feel it's not worth my time/money to continue with that option but I believe there are plenty of people who would be very happy still /emoticons/[email protected] 2x" width="20" height="20" />
Also, we are still waiting for that promised Eyeko eyeliner. They can't be still at the customs, can they? /emoticons/[email protected] 2x" width="20" height="20" />
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