- Joined
- Nov 30, 2014
- Messages
- 137
- Reaction score
- 119
Yeah I think it helps when they can hear the exasperation in your voice! They seemed reluctant, but I'm fed up!
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Not sure, but you should be up their @$$ to get a refund if you haven't received a box yet. Originally they were going to give us a November box, said they would "comp" December box, then have the nerve to bill us for December anyway. Stuff like this makes me glad that I only keep a set amount on the prepaid card I get and if it goes over, they can't take away any more money.Lucky! I emailed them about it right away and just got a reply back literally saying "I can confirm that you have been billed for the December Birchbox on December 1st." No mentions of any refunds or the fact that I've already paid for December. Do you usually get better customer service when you call?
That's such a good idea! I'm definitely switching to that.Not sure, but you should be up their @$$ to get a refund if you haven't received a box yet. Originally they were going to give us a November box, said they would "comp" December box, then have the nerve to bill us for December anyway. Stuff like this makes me glad that I only keep a set amount on the prepaid card I get and if it goes over, they can't take away any more money.
When I asked them about December since they told us January would be comped, they told me that was an error and they would comp the December box. I told them that it's not free if you're moving my $20 over from one month to another. I didn't ask for points, and if I had the option, I would've asked for my money back.That's such a good idea! I'm definitely switching to that.
I finally got a refund but the way they explained it was pretty much ridiculous. For those of us who paid for November and didn't get it, we were offered January's box "comped" for the inconvenience. We were all under the impression that the $20 we paid for November would now go towards December's box instead, and then January's would be complementary. BUT she said it was right that we were charged for December because the money we paid in November was now for January's box...
So in their eyes, "comped" doesn't mean complementary or free, it means "hey you actually paid for this but we're gonna call it a special name to make us look better!"
They told me today that it's for the January box. I asked the lady multiple times to add me to the birchbox man e-mail list so i can get the pys (they have headphones), and she has to send my e-mail over to the info team. It shouldn't be that hard to add me to a marketing e-mail list should it?Are they doing a pick your sample for December Birchbox man? I thought it was the on the 12th of last month.
wow. i stayed on their ass until i got my december box after the way they treated me in november. they're lucky i'm giving them another chance.Is anyone else still waiting on their December box? It just seems weird that the January one's shipping in less than 2 weeks and my December one doesn't have shipping info yet. I've inquired twice since the 25th and each time I get told that my box will be shipping "shortly" <_<
@ I'm hoping I emailed them in time to get those headphones too!
Yeah, I agree. I would keep this box, but it's a Christmas gift for my husband.My December box came today. It seems like it took forever for it to get here. On a separate note, I do love the box with a drawer that it comes in. Why can't they send cool boxes like this for the woman's subscription?
There was "something" wrong with the system in November when I first signed up. Fix your damn system birchbox! -___-@, my dashboard doesn't even work, it just redirects me to my women's samples :angry:
I called 2 days ago because there was still no shipping info for my December box (which was supposed to ship by November 25th) and they told me OOPS there was something wrong with the "system" and I wasn't going to get one! They're sending me a "replacement" box but it looks like I won't be able to review any of the samples. They told me that they'd look into their software issues but just watch, I either won't get sent a January box (that I already did PYS for) or I'll have to call half a dozen times to get it! I do feel bad, I've been hyping my bf up about these boxes since November and we still don't have one in our hands :blush2:
For anyone thinking about getting a Birchbox Man subscription...don't do it unless you have time to call them to get it every month!
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