Whatever you do, don't leave a message and expect a return call. I left a message last month, forgot all about it, was charged this month, called the day the charge hit my bank account, left another message, got no return call. After reading this thread, called back, selected tech support, after holding 10 minutes, spoke to a rep who cancelled my service. When I asked her why no return calls, she simply said they are too small a company to man the phones or reply to voicemails. REALLY?!? Then don't have a voicemail system if you can't respond to messages, simply have a recording asking people to call back. This is a scam, as far as I am concerned, to keep people from canceling even if they can't afford it, as they don't care if they overdraw your account, so long as they get your cash!