Even though their email auto reply says you will get a response in 24 hours, I just got a response to my email from 5 days ago where I asked why my box hasn't shipped yet (since then I got a shipping email). They replied saying "that orders take 1-2 days to process." They just make no sense. My tracking only updated today and shows my box was not shipped until yesterday. 1-2 days from when? Oh well, whatever. I think what upsets people the most with Julep is that there's no consistency from month to month. Last month, my box came really early, this month really late.
In other news, they added another mystery box and I want nothing to do with that, especially now that they are pretty upfront about sending old, expired products in mystery boxes. I'm still mad about my nasty serum from the last one. Someone in the JS group screen capped a twitter post from Julep saying the mystery box was fall colors but they took it down right away. Seems shady.