Can you please post the original and your translation on their FB page!Translated to customer service speak, that reads:
Hi Tiffany,
Thank you for contacting us. I'm happy to help with this issue. Unfortunately, due to the number of orders in December and a holiday closure we are experiencing an unusual delay in completing the canvas orders. We are working hard to complete your order and will notify you as soon as it ships. Thank you for your patience and understanding.
Please let me know if there is anything else I can do for you. Have a great week.
Seriously, WTH?!