- Joined
- Dec 31, 2011
- Messages
- 15
- Reaction score
- 0
Okay, I think that's seriously it for me.
One thing is the lousy communication - Finally got a response back, with an extremely cryptic message:
The January Glam Bags started shipping Wednesday the 11th. There were some shipping and tracking number issues this time around, so you may or may not have gotten a tracking number, or you may have gotten two tracking numbers, but the tracking number may or may not work or may display incorrect information. Inconvenient! I know! We are so sorry! The good news is I've looked up your order and you are getting a Glam Bag. We are shipping via UPS Mail Innovations to speed up delivery. The eta for you to get your Glam Bag is anytime between now and Wednesday the 25th. Thanks in advance for your patience and understanding!
Love,
Mira at MyGlam
Of course I never got notified about the delay or anything like that.
2. Got double billed for January. (was solved, but still, should never have happened in the first place).
3. The shipping label issues -- Seriously, that's just not safe and considering how I received two shipping notifications, it seems to only make sense that I had two shipped, but they caught them in time. If they then just slapped someone else's address on over top, with my information still there... You cannot compromise people's safety like that.
4. Went to check my account today to cancel after all of this... lo and behold, my subscription is listed as suspended, despite me not actually having done anything of the sort.
Status:Suspended
This subscription is not active. If you want activate it...
Oh and 5. Still haven't actually received my bag, despite getting shipping notifications on the 13th & 14th...
Don't want to be a negative Nancy, but I really don't want to be subscribed to a service that does this sort of thing to their customers.
One thing is the lousy communication - Finally got a response back, with an extremely cryptic message:
The January Glam Bags started shipping Wednesday the 11th. There were some shipping and tracking number issues this time around, so you may or may not have gotten a tracking number, or you may have gotten two tracking numbers, but the tracking number may or may not work or may display incorrect information. Inconvenient! I know! We are so sorry! The good news is I've looked up your order and you are getting a Glam Bag. We are shipping via UPS Mail Innovations to speed up delivery. The eta for you to get your Glam Bag is anytime between now and Wednesday the 25th. Thanks in advance for your patience and understanding!
Love,
Mira at MyGlam
Of course I never got notified about the delay or anything like that.
2. Got double billed for January. (was solved, but still, should never have happened in the first place).
3. The shipping label issues -- Seriously, that's just not safe and considering how I received two shipping notifications, it seems to only make sense that I had two shipped, but they caught them in time. If they then just slapped someone else's address on over top, with my information still there... You cannot compromise people's safety like that.
4. Went to check my account today to cancel after all of this... lo and behold, my subscription is listed as suspended, despite me not actually having done anything of the sort.
Status:Suspended
This subscription is not active. If you want activate it...
Oh and 5. Still haven't actually received my bag, despite getting shipping notifications on the 13th & 14th...
Don't want to be a negative Nancy, but I really don't want to be subscribed to a service that does this sort of thing to their customers.