I think a lot of those who bought the collab box had developed higher expectations based on both the collaborative partnership involved and due to the fact they expect Liz to have perfect sub box curation experience and intuition, especially in terms of being mindful about shipping issues, engaging in timely/responsive/accurate communication, and most importantly counted on her ability to take into account common sub box feedback, both good and bad, to come up with products that stand out above the offerings sent by other beauty/lifestyle subs. I also think that those who've been MSA regulars for years have come to see her not as a part time, personal blogger but instead as a professional. As a regular etsy shopper I'm a soft touch and more patient than I probably should be at times when dealing with solo artist stores/sellers and the issues that arise in completing a transaction. Over time and as is especially true with sub box addicts, buyers come to view the "little guy" seller who has expanded a great deal as not so much as a "person" in need of patience and pity but start to see them as a business the same as any other they paid $100 months earlier. I think folks expected her to take into account that many subbers were being inundated with sunscreen (with 4 kids we can never have enough living in the desert) and other common beauty products and put the focus instead on brand and product genre discovery as well as not lean as heavily on beauty items in what was partly billed as a lifestyle box. I'm always happy to have a company keep me up to speed on when things will ship if there are delays anticipated. For the most part that happened here but it became a little disjointed in a kicking the can down the road, non-specific way (over promising and under delivering regarding shipping). By shipping in what appear to be waves, there were complaints that bloggers received theirs in the first wave while others hadn't even seen a shipment notice. Then there was the issue of something arriving broken such that another whole wave of boxes were in limbo until replacements arrived at a date TBD. To me it's more professional to say that due to circumstances beyond our control involving vendor shipment delays/damage, shipment has been delayed. We will inform you when we are prepared to ship all boxes and we will provide an update next week. It just doesn't come off as overly professional to talk about having difficulties figuring out how to fit everything into preselected shipping boxes, saying that some items were broken so some of you have to wait even longer....If this was a case of a single artisan with whom I'd placed an order for one unique item I chose and they had a family emergency or a component shipping problem, it wouldn't seem out of place to perhaps go into such detail. But when that information is shared with a large audience, publicly, it tends not to inspire buyer confidence since it can sound akin to "the dog ate my homework, the sun was in my eyes, there was a rock in my shoe...". I did read one comment reminding others that that Liz earlier wrote that she parted ways with Quarterly, in part due to their refusal to accept returns, as she explicitly shared and agreed with subscribers' concerns about the price vs risk. So it seemed a fair comment to me that if Liz's current collaborator is pointing folks to the "all sales are final" fine print- especially to those whose boxes haven't even been assembled let alone shipped- such a policy seems to run counter to Liz's own previously stated position on returns for pricey mystery boxes. I don't really get the unrest about the RV change for the bag since that happens daily when shopping anywhere, other than the aspect that folks might assume MSA+K bought clearance merchandise and then listed them as full value. I doubt that's true but I suppose that might be the source of that particular angst. Overall I think people wanted more unique/fun products both in terms of product category mix (though it seems on point given that the collab was with a beauty sub, to have a fairly even mix, perhaps one less beauty item might have helped in that regard). I loved the first MSA Quarterly box and liked the second though it was decidedly more utilitarian overall, and felt I knew what to expect with this box. To me it's pretty much what I expected, and not in a bad way at all. Everything was perfectly nice for sure, I just knew from experience it likely wouldn't have been my personal taste. I don't know that those who try to dispute the charges however are going to be very successful as they would need to prove they received less than the advertised value/items not as advertised/wrong items/non delivery. Generally speaking, absent some kind of product valuation fraud, "I just don't like what came in my all mystery box" isn't usually sufficient legal (contractual) basis to dispute the charge. Just my take on the situation.