After they said a week ago that my Intimates box was on its way, and I still hadn't gotten a shipment notificaation, I e-mailed them again. It turns out that it wasn't actually ready, and they were having trouble finding stuff to match my profile--guess I narrowed down too much! They said they put $10 in my account for the delay (very nice!) and said I could either keep waiting, change my profile so it's easier to match, or cancel this month and they'd refund my money. I was impressed that they gave me all those options. So I decided to change my profile to be a bit less restrictive, and they said they should get it out to me next week. Pretty sure I keep the $10, too! So it's frustrating, but CS is very responsive. It would just be nice if they could let you know without you asking why there's a delay. Or what about my profile makes it challenging. Sticking with it for now though...