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Birchbox - The April boxes

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Originally Posted by NutMeg19 View Post

 

I don't know if anyone is still reading this thread, haha, but I still never heard from Befine and I just emailed Befine again through [email protected] and it went through---but I was not logged into the Befine website this time.  I am unable to email them while logged into my account, but I was able to at the beginning of all of this.  Anyways, I just got off the phone with my credit card company and they are processing the disputed charge.  What I found funny was that the woman at the cc company tried to call Befine so we could have a 3 way call, and try to get it all worked out.  She put me on hold, then came back and told me that she called 3 different numbers for Befine Group LLC and could not reach anyone at any number.  I think Befine is on their way out.

 

Very strange indeed! Can't believe they blocked you. I don't understand what would make them just ignore us. You would think they would at least have some response to all of us, even if it's a made up one. 

I believe they are on their way out too. Again this could be why none of us are getting any answers, but it would be strange that they would block someone, if they are on their way out anyway. Also it seems that they do read their emails since people with threats were getting a response. Who knows anymore, but good luck to you!

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This whole Befine mess is crazy- Their concept is a pretty good one and if they would have handled their customer complaints properly they could have received a lot of new business (just from MUT and Birchbox subscribers) - shame on you Befine..spank.gif

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Very strange indeed! Can't believe they blocked you. I don't understand what would make them just ignore us. You would think they would at least have some response to all of us, even if it's a made up one.  I believe they are on their way out too. Again this could be why none of us are getting any answers, but it would be strange that they would block someone, if they are on their way out anyway. Also it seems that they do read their emails since people with threats were getting a response. Who knows anymore, but good luck to you!
Yeah...I don't know that they've actually "blocked" me. It does seem really funny that in the beginning, I had no trouble emailing and getting a responsible while logged into my account on their site. Now when I do that, a message comes up and says "unauthorized user". If I log out, it goes right through. And the guy that would always email me will no longer respond to me. I don't know...

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