Originally Posted by
Katie-Gaslight /img/forum/go_quote.gif
i'm sorry this happened to you, but having worked in customer service myself, i'd like to speak for the girl who you spoke to.
first of all, maybe she was new? just recently trained?
most likely birchbox uses outlook to send emails, and anyone who used outlook before knows that the "forward" and "reply to" buttons are close. being in CS is hectic and stressful. if you are in inbound CS, the only people who call you 90% of the time are frustrated and annoyed. yes, of course. you have to focus on your job and not make mistakes, but let's be honest - we all have made mistakes in our jobs, right? i understand you're very frustrated, but give the girl a break. she probably hit the wrong button, and didn't mean to CC you. it's odd reading emails about yourself to someone else, but i've made this mistake before myself. and no, i didn't get fired for that. unless this happens to you multiple times a day, they won't fire you for that. furthermore, to be very honest, her boss probably shrugged it off. imagine you'd be getting fired for just one mistake you made.
i've had horrid, mean, just plain and simple awful customers calling me. no matter how much i offered them, they never seemed to be able to just be content. also, please remember it's NOT the girl on the phone who shipped your birchbox to the wrong address. she probably works her butt off for $11-$13 an hour, and being mean to her doesn't get you anywhere. it never does when you call any CS. also, i think they did all they can. they sent you a new box, and refunded you the money. what else can they do?!
again, i'm sorry this happened to you. i'm just trying to make you understand the corp side of things a bit better.
/emoticons/
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that being said, i'm glad i'm not in CS anymore. lol