To add to this thread of more BB issues - I just had an order cancelled on me. The product was available for purchase. There was an 'Add to Cart' Button but I didn't notice until after I ordered that it said underneath "This product is currently unavailable." I called in asking about that and he cancelled my order, no sorry points.
I also asked about my order from 4/25. He said he would have that shipped out immediately. No sorry points even though it's been about THREE weeks since I ordered. I find that when I call in and talk to a female CSR, I tend to get points when there is an issue. The 2 times I've called in and talked to a male CSR about a similar issue, zero points. I'm not actively looking for sorry points, I just don't like how inconsistent they are about giving them out, not just towards me but towards everyone here too. Same with those free gifts for 1 or 2 year anniversaries or being an ACE (though they just started doing this so I'd give them some slack). They need to enact the valentines rule from elementary school, 'either bring for all or bring none.'
Honestly, if not for the points and discounts, I'd never ever order from Birchbox especially with all of these issues. Warehouse issues for a HUGE MAJOR company for a week or two I'd understand, but it's been about two months now. If a company this big can't handle a simple warehouse relocation, I wouldn't want to deal with them. I'd rather use companies like Amazon. I've never had issues like this with any other major retailer where they don't contact me over OOS items. It's very frustrating that I have to call BB to see if my order is going through and being shipped out. I have to call them when there's no movement for an order after a week or two or three. Their confirmation page that says orders ship out in 2 business days is false . When my order is delayed with Amazon, I get an email. If it's OOS, I get an email. Items ship the same day or the next day if I order too late (when fullfilled by Amazon). Even when it's not fullfilled by Amazon my items are shipped within a day. The same is true for just about every retailer out there. I just can't understand why Birchbox can't stay ontop of their orders. Is it really that hard to use an automated program that will email people if their order is OOS or delayed? Birchbox's point reward system is their only saving grace for me.
/emoticons/[email protected] 2x" width="20" height="20" /> I'll probably hold off from placing anymore orders until things are a bit more organized though. 
