You are right. After reading this thread, I did decide to email them, about the issue only. I really do not want them to think they need to send me a new one because after already sending me a new Naked2 palette, I would feel soooo bad because they have been amazing. This is what I wrote:
"Hello. I just wanted to let you know, the Missionary shadow in my Book of Shadows I recently got also popped out of the palette. I do not expect a replacement for this one, as I was planning on de-potting them anyway, I just thought it would be good to let you know that it seems like maybe the glue or storage or something could be worked on so that these shadows stop falling out of their palettes. I know a few other people who have had it happen as well. I am not complaining, nor do I expect a replacement because again, I was already planning on taking them out. All I want is to let you know so that maybe it can be something your team can look into =)
P.S. I received my replacement Naked2 palette quickly and greatly appreciate your help."
Did that sound appropriate?
Quote:
Originally Posted by zadidoll /img/forum/go_quote.gif
I hope you ladies are letting them know. Even if you don't want a replacement or plan on depotting please let them know so they can be aware and fix the problem. Other people may not want to depot their shadows or need a replacement because the shadow ends up damaged because of it. So please, please let them know. A simple, "hey just wanted to let you guys know that the ___ shadow from my ____ palette came unglued and popped out."