I've emailed CS about this, but wanted to know if anyone else has had this issue and if it was resolved.
At the beginning of the month, I gifted my mom a 3 month sub. On the 5th, she received the welcome email, but didn't realize she needed to claim the sub and set up an account, but her box arrived several days later.
My box arrived today and I called her, so we could chat about our boxes and so I could talk her through setting up her account, doing her profile, and claiming the gift sub
(computers aren't her thing). She had no issues setting up her account, but when it came time for me to talk her through the process of reviewing her items, she said that next to "women's box" it said subscribe. Long story short, she gave me permission to log into her account, so I could see what she was seeing, and I realized she had just made an account instead of claiming her gift sub. I attempted to claim it for her, using both her email address and the order number, but got an error message saying that the gift sub had already been claimed.
Has this happened to anyone else? I'm hoping this is something that can easily be fixed, but I'm concerned that something might have happened and the gift sub was accidentally applied to someone else or something.
At the beginning of the month, I gifted my mom a 3 month sub. On the 5th, she received the welcome email, but didn't realize she needed to claim the sub and set up an account, but her box arrived several days later.
My box arrived today and I called her, so we could chat about our boxes and so I could talk her through setting up her account, doing her profile, and claiming the gift sub
(computers aren't her thing). She had no issues setting up her account, but when it came time for me to talk her through the process of reviewing her items, she said that next to "women's box" it said subscribe. Long story short, she gave me permission to log into her account, so I could see what she was seeing, and I realized she had just made an account instead of claiming her gift sub. I attempted to claim it for her, using both her email address and the order number, but got an error message saying that the gift sub had already been claimed.
Has this happened to anyone else? I'm hoping this is something that can easily be fixed, but I'm concerned that something might have happened and the gift sub was accidentally applied to someone else or something.