I got the same response as Lindahusker:
"There was an error in our system. You ARE going to receive your December box at no additional charge within (2) weeks. We apologize for the error."
I'm glad they are sending the December box free of charge, but I wish they had reached out in advance regarding this issue, though (since it appears to be widespread). It would have been much nicer to have received a similar e-mail notice in advance, instead of having to contact CS and wait days for a resolution.
"There was an error in our system. You ARE going to receive your December box at no additional charge within (2) weeks. We apologize for the error."
I'm glad they are sending the December box free of charge, but I wish they had reached out in advance regarding this issue, though (since it appears to be widespread). It would have been much nicer to have received a similar e-mail notice in advance, instead of having to contact CS and wait days for a resolution.