I used to be a loyal customer. I didn't mind the changes (new website, no PayPal, not kits) that much, when their employers posted rude replies on the forum and started to edit and delete posts and threads that didn't break any rules, I was disappointed but still wanted to order from them. Then I found out how horrible their CS is and couldn't believe it (after the way they treated one of their customers I wouldn't want their products for free). Also, they either changed formulation without changing the ingredient list or had a bad batch (both happened before, but I wasn't concerned then).
If you want to get some EDM for cheap, after they took down the forum we moved to a new forum. I can't post links yet, so if you are interested, google Chanty's forum and click on the second result - it's EDM thread on the Silk Naturals forum, there's a link. There isn't a long Swap/Sell list, because most people don't want more EDM and want to get rid of it instead, so if you ask, you'll probably get a lot of offers.