Quote: Originally Posted by jocedun /img/forum/go_quote.gif
Wow, that's so crazy! I didn't even think there were ingredients within lipstick that could mold. :-/ After your ordeal is sorted, I would be really curious as to which brand this was and how they dealt with it. Customer service and quality control is very important to me from cosmetics companies.
Once I purchased an elf eyeliner set from Hautelook and it arrived completely rusty (the built-in cap sharpeners). They refunded my money in credit and I was please with that solution. However, the whole situation made me very wearily of both Hautelook and Elf cosmetics since obviously one of the companies has a serious quality control issue. The packing of my eyeliners had obviously been water damaged for months (the cardboard was warped and peeling), yet it was still packaged up and sent to me.
If you case it would be more on ELF since Hautelook orders directly from the companies they're working with and then repacks the items to ship to customers. Rust takes time to happen which means ELF knew and shipped it to Hautelook though Hautelook could have and should have rejected it and requested a replacement. Unfortunately, they don't order extra for damages which is why they have that no exchange policy.
Wow, that's so crazy! I didn't even think there were ingredients within lipstick that could mold. :-/ After your ordeal is sorted, I would be really curious as to which brand this was and how they dealt with it. Customer service and quality control is very important to me from cosmetics companies.
Once I purchased an elf eyeliner set from Hautelook and it arrived completely rusty (the built-in cap sharpeners). They refunded my money in credit and I was please with that solution. However, the whole situation made me very wearily of both Hautelook and Elf cosmetics since obviously one of the companies has a serious quality control issue. The packing of my eyeliners had obviously been water damaged for months (the cardboard was warped and peeling), yet it was still packaged up and sent to me.
If you case it would be more on ELF since Hautelook orders directly from the companies they're working with and then repacks the items to ship to customers. Rust takes time to happen which means ELF knew and shipped it to Hautelook though Hautelook could have and should have rejected it and requested a replacement. Unfortunately, they don't order extra for damages which is why they have that no exchange policy.