- Joined
- Oct 9, 2013
- Messages
- 771
- Reaction score
- 276
I just subscribed to Scent Bird; my first shipment is going out this month and there was some sort of 50% off coupon. (I can't find it now; but I'm sure if you Google it will be there.)
The most interesting thing is that they sent me a survey at some point and I completed it and said I was fine with being contacted for follow-up questions. Then I got an email from Rachel (with Scentbird) to schedule a time to talk to me. I think our phone conversation lasted about 10-15 minutes and she asked some standard questions (what drew me to the site, how I felt about the interface, etc.) but also some open ended ones like what would make the site better. It was conversational and friendly. It didn't feel like a scripted survey. She's actually one of the founders and works on their marketing and branding. I was impressed that they were taking the time to actually ask customers (and, in my case, soon-to-be-customers) their opinions. I had already signed up before she contacted me for the survey but if I hadn't I would've been persuaded. I like it when companies put in that sort of effort.
Also, I just ordered some harder-to-find decants from Surrender to Chance the other day. It's my first time with them and I can't wait for that shipment!
The most interesting thing is that they sent me a survey at some point and I completed it and said I was fine with being contacted for follow-up questions. Then I got an email from Rachel (with Scentbird) to schedule a time to talk to me. I think our phone conversation lasted about 10-15 minutes and she asked some standard questions (what drew me to the site, how I felt about the interface, etc.) but also some open ended ones like what would make the site better. It was conversational and friendly. It didn't feel like a scripted survey. She's actually one of the founders and works on their marketing and branding. I was impressed that they were taking the time to actually ask customers (and, in my case, soon-to-be-customers) their opinions. I had already signed up before she contacted me for the survey but if I hadn't I would've been persuaded. I like it when companies put in that sort of effort.
Also, I just ordered some harder-to-find decants from Surrender to Chance the other day. It's my first time with them and I can't wait for that shipment!