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Our work computers are Dell --- for being such a large company -- their customer service usually sucks! /emoticons/[email protected] 2x" width="20" height="20" /> Our pc's break all the time, wish the quality was a little better since its a pain to either have someone come to fix it or send it in to them... /emoticons/[email protected] 2x" width="20" height="20" /> Everytime we had problems it would take FOREVER to fix (if they did at all!) and you pay so much for their support & warrantys - you'd think they'd make it a little easier! lol Hope they're helping you!!