Quote: Originally Posted by biancardi /img/forum/go_quote.gif
you will have to let us know what you get in December boxes! my box doesn't ship out until the 7th. My november box wasn't that bad - although they messed up again and sent me a product I disliked. They did replace it, but I do not think they pay a great deal of attention to the more granular loves/likes/dislike at this time. They did send me TWO Michael Marcus items - sigh
I wasn't really happy with the response I got about replacing the item that was a dislike - I was told they would do this "one time replacement" for me. Hello? It isn't MY fault that they sent out a dislike. The whole point of this sub is that you will NEVER get a dislike. They should never state a "one time replacement". They should JUST replace it and tighten up their quality control.
I did sub to brazen's friends with benefits and I do love that a lot. I so want to love wantable, but I just feel that I cannot feel "meh" about a 36.00 subscription box.
I will not hesitate to send back a box if I don't love every item now.
WOW!!! Now I am absolutely convinced I did the right thing in cancelling and I probably won't go back. Their mistake, their problem, not yours! I bet I'll have a similar experience with Little Black Bag. Or rather, I *would* have that problem if I ordered from them again. I'm trying really, really, really hard to quit them (after using my exchange credits). For the 2nd time, they notified me that an item I was supposed to get was out of stock. The first time it happened, they offered me a $50 item for a $25 item. Plus, it happened with an item I had kept in my cart for a long time (through gifting) and after their warehouse move. I completely understood how it could've happened. I wasn't sure if I wanted the item or not anyway. No big deal. But then, I just found out I wasn't going to get a Steve Madden scarf I opened a bag with because I knew it was going to sell out quick. I didn't even open with the last one either. There was NO excuse for them not sending me my scarf. To add insult to injury, they only offered me a $50 item as a replacement. The scarf sells for $48 on Zappos. But I had a pair of earrings in my bag that retails for $24 too. So they wanted to keep the $29 I paid for opening a bag and only give me a $50 item for it. Yeah right! Plus, even though they technically apologized, you could tell it was just something done out of necessity. They didn't add any assurances they were going to make sure this didn't happen again and they didn't agree with me that they had no excuse for this crap. In fact, they defended it. Pitiful customer service! Sorry. I know I'm going off on a tangent rant but I just emailed them to explain how I felt and asked them to cancel my order. Now, I've heard they only cancel orders once, but of course they shouldn't count this as my one time cancel out of choice because they caused the problem. I never really got over the crap they tried to pull with the exchange returns (even if they did take it back). Plus, trading never returned to what it was before that mess. With this, I really do want to walk away. I've got tons of exchange credits left. I just hope they put out lots of stuff I like December 1st (or later, as my exchange credits aren't all processed and I have stuff to send back right now too). I want to drain my exchanges, pay just $6 for shipping, and cancel my account so I won't look back or be tempted.
So really, I can understand how you feel. If they ever do try to pull crap with you again, I wouldn't be surprised, and personally I wouldn't hesitate to cancel either. No one wants to take responsibility for their own mistakes anymore and it makes me furious. Oh well. It is going to save me money! But seriously, thanks for sharing. Just knowing Wantable said this to you makes it so much more likely I will never go back to them. I want stores that appreciate me and my money, not treat me like a doormat for lodging a very valid complaint.
/emoticons/
