Yes I did include that I would be disputing the charge, and exactly why I am doing that.. Believe me, I have not minced words with them in any email I've had to send them. I haven't exactly been rude but I let them know that they are not pulling one over on me. And the [email protected] was the first email I tried, it won't work for me now. That's how I had always emailed them before.
Originally Posted by NutMeg19 /img/forum/go_quote.gif
Ok so this is weird. I had to email Befine AGAIN about something. Remember that full size moisturizer they promised me because they sent me a second expired sample?? Yeah, that was 5/8, and I haven't seen it yet, so I just emailed them demanding they refund my money since they #1. Sent me expired samples, and #2. Lied to me about not knowing about it. I hope if I have dispute the charge on my cc that they don't give me a hassle about it.
Anyways, here's what I found odd. I tried to email them through their site while I was signed into my account and when I pushed "send", it would come back "unauthorizied user". I did it a couple times and it kept saying that. Since I still have the email from "Mike B", you know the one saying they are going to send me a full size blah blah blah, I figured I would just reply to his email. Then I noticed that when he sent that email to me, it was cc'd to an AOL email address. I also cc'd that same email in case it was like a manager at Befine or something. I googled the email and it is tied to a real estate agent in NJ (where Befine Is) who apparently also does marketing/accounting/consulting.
I don't know what the hell is going on with this company, but my advice to anyone from here on out is to just stay away. I've tried and tried to give them a chance, and now I'm out $30, have a box of unusable products, and my emails are being cc'd to some real estate agent. I think this company is bad news. And it really irks me that they think it's ok to not provide shipping details or confirmations, or even update your order to show it has been processed. As Anita stated "it will never say that it's processed."
Sorry for the ramble. This company is giving me an ulcer.
Oh my gosh...I completely forgot that at my son's summer camp, I have to sign a permission form because sunblock is considered a drug (the SPF, obviously). SHADY SHADY SHADY!!! This entire thing infuriates me. So much for Birchbox partnering up with reputable brands.
Yup, I work in regulatory and half of my clients are from FDA, sunscreen is a "drug" based on FDA regulations, which is also why kids can't take it to school in their back packs.
It's the principle of the thing. I understand. I hate feeling like people stole my money and that there is no recourse for it. And them blocking your emails and ignoring you? That is totally unacceptable. I hope you get some closure on it and can finally feel like you got some satisfaction, i.e. your money back and an apology, for starters. Good luck.
That's too bad. They had some pretty good products (when they're not expired! sheesh!) but that's no way to treat your customers. I'm waiting to see what happens to them as a company, it doesn't look good and you'd think they'd want to do damage control. Guess not.
I had a very watery product also. It was one of the face cleansers (it's in a green tube, came in the travel kit). It really sucks because it is SO watery that it is virtually impossible to get any in your hand. You can't put the cap back on the tube while it's in your hand because the product just slides out of your hand and you can't lay the tube down without the cap because it spills out of the tube if it's on it's side. I am not even exaggerating how watery it is, but I actually think it is supposed to be that way.
Very strange indeed! Can't believe they blocked you. I don't understand what would make them just ignore us. You would think they would at least have some response to all of us, even if it's a made up one.
Yeah...I don't know that they've actually "blocked" me. It does seem really funny that in the beginning, I had no trouble emailing and getting a responsible while logged into my account on their site. Now when I do that, a message comes up and says "unauthorized user". If I log out, it goes right through. And the guy that would always email me will no longer respond to me. I don't know...
