Glossybox July 2013

[CheshireCookie]

Originally Posted by Ann Tucci /img/forum/go_quote.gif

My picks were:

1) Living Proof Style extender from the January Man Repeller box2) Fresh Umbrian Clay Mattifyin Serum from the same Man Repeller box3) Tigi glow blush from the April box4) Zoya nail polish from the December box5) Honest Co lip balm from the April box

My last choice was the Dr. Brandt CC cream if they didn't have any of the above.  The CC cream is a gamble since I'm not sure the shade will work for me, and also SubJunkie is trading with me, so I'll try it out either way.    

I'll report back with what they send me.  

I'm unsure why there is such disparity with GB customer service.  My approach with them is similar to how I'd want to be approached with working at my retail gig, if you're friendly, polite and reasonable I'm way more likely to give you what you want.  There is something to be said for being persistent, mostly I just don't want a lot of drama.

That being said, I haven't had a lot interaction with GB customer service, other than this particular event of the duplicated product and small stuff like updating my address, but I've had no major issues with boxes.  

NICE picks! I loved the Fresh Umbrian Clay Serum so much from January that I bought a full size! I agree about the customer service, they do seem like they don't ever have things under control and are a little ditzy but all in all I can't complain since they've handled things well for me and followed through with sending replacements, etc. I wasn't too happy that the first email they sent said I'd receive Glossydots but they realized they sent the wrong email and so never actually gave me Glossydots. I feel like if a business were to make that mistake, they should go ahead and follow through with it, but I can't really complain all that much since they are being kind enough to send a replacement item

 

[jrenee]

Yay!  My box arrived before August!

Random question - did anyone get the nail polish in a different color?  I'm curious about the formula and brand, but I hate the color.  

 

[CheshireCookie]

Originally Posted by jrenee /img/forum/go_quote.gif



Yay!  My box arrived before August!

Random question - did anyone get the nail polish in a different color?  I'm curious about the formula and brand, but I hate the color.  

I believe the blue shade is the only one being sent out. I think the only item that could differ in the box is that you either get the Evologie or the BB cream.

 

[jrenee]

Originally Posted by CheshireCookie /img/forum/go_quote.gif

Quote: Originally Posted by jrenee /img/forum/go_quote.gif



Yay!  My box arrived before August!

Random question - did anyone get the nail polish in a different color?  I'm curious about the formula and brand, but I hate the color.  
I believe the blue shade is the only one being sent out. I think the only item that could differ in the box is that you either get the Evologie or the BB cream.

Hmm, well that is unfortunate.  But since it's the only thing in the box I didn't like this month, I am still happy!

 

[icedone]

I am really happy with my box! The only thing I don't like is the nail polish - I do French gels for work so polish is pretty useless to me. Hopefully I can trade it away. I LOVE the lip balm! It is amazing. I am worried because mine is only half full, but there seems to be others with the same problem. Has anyone actually gotten a lip balm that seems full?

 

[jrenee]

Originally Posted by icedone /img/forum/go_quote.gif

I am really happy with my box! The only thing I don't like is the nail polish - I do French gels for work so polish is pretty useless to me. Hopefully I can trade it away. I LOVE the lip balm! It is amazing. I am worried because mine is only half full, but there seems to be others with the same problem. Has anyone actually gotten a lip balm that seems full?

My lip balm seems pretty full to me.  

 

[evildrporkchop]

I am really happy with my box! The only thing I don't like is the nail polish - I do French gels for work so polish is pretty useless to me. Hopefully I can trade it away. I LOVE the lip balm! It is amazing. I am worried because mine is only half full, but there seems to be others with the same problem. Has anyone actually gotten a lip balm that seems full?

i was accidentally sent two of the lip balms and they're both seemingly full.

 

[lexxies22]

Mine was pretty full like 4/3 all the way up in between air.

 

[Tiffany27la]

Originally Posted by icedone /img/forum/go_quote.gif

I am really happy with my box! The only thing I don't like is the nail polish - I do French gels for work so polish is pretty useless to me. Hopefully I can trade it away. I LOVE the lip balm! It is amazing. I am worried because mine is only half full, but there seems to be others with the same problem. Has anyone actually gotten a lip balm that seems full?

Mine is DEFINITELY less than half full...disappointing because I LOVE it, too!

 

[MoiSurtout]

Originally Posted by lexxies22 /img/forum/go_quote.gif

Mine was pretty full like 4/3 all the way up in between air.

Same here, it's full to the word 'Rouge' in the circle. I've already been using it though, it's wonderful. 

 

[princess2010]

I was disappointed for about a minute that I didn't get the Dr. Brandt, but upon examining the box I realized I will use almost everything. It really is a good box for me. I'm madly in love with the Figs and Rouge! I was so happy it's tinted!!! My tube is full by the way. I really enjoy the Bvlgari scent and I'm very happy it's a shampoo or body wash. I can't use it as a shampoo but I'm more than happy to use a body wash!! Much better than a bar soap! Lord knows I need the  blemish serum. I won't use the Brazilian Blowout stuff because I don't use silicone products on my hair. I thought all the samples were really good sizes. I don't get the impression anything is small. BB gives out small samples. This was no BB for sure everything was decent I thought.

 

[evildrporkchop]

That's why GB has me hooked. Even when I think the contents are disappointing, once the box arrives, I realize that I'll use nearly everything if not everything. I end up liking a majority of the products I've sampled too vs my lower success rate with Birchbox and Ipsy samples.

 

[lexxies22]

That's why GB has me hooked. Even when I think the contents are disappointing, once the box arrives, I realize that I'll use nearly everything if not everything. I end up liking a majority of the products I've sampled too vs my lower success rate with Birchbox and Ipsy samples.

Me too. Ever since I've been with Glossybox since March of this year, I've used all samples regardless. Only traded two items away. They just have better selection or samples that I never thought to use; yet to discover this fabulous Figs & Rouge lip that I'm so hooked on. I'm gonna be buying the whole collection!

 

[JC327]

Originally Posted by Sunflowercake /img/forum/go_quote.gif

Quote: Originally Posted by Ann Tucci /img/forum/go_quote.gif

My picks were:

1) Living Proof Style extender from the January Man Repeller box2) Fresh Umbrian Clay Mattifyin Serum from the same Man Repeller box3) Tigi glow blush from the April box4) Zoya nail polish from the December box5) Honest Co lip balm from the April box

My last choice was the Dr. Brandt CC cream if they didn't have any of the above.  The CC cream is a gamble since I'm not sure the shade will work for me, and also SubJunkie is trading with me, so I'll try it out either way.    

I'll report back with what they send me.  

I'm unsure why there is such disparity with GB customer service.  My approach with them is similar to how I'd want to be approached with working at my retail gig, if you're friendly, polite and reasonable I'm way more likely to give you what you want.  There is something to be said for being persistent, mostly I just don't want a lot of drama.

That being said, I haven't had a lot interaction with GB customer service, other than this particular event of the duplicated product and small stuff like updating my address, but I've had no major issues with boxes.  
Customer service was super friendly with me this time although I have cancelled my sub. We had a good conversation back and forth and I let her know I either want a lip product, just no gloss or a nail polish but which colors I do not like. We will see what is coming in the mail.

Hope they send you something good!

 

[jannie135]

I thought my lip tint was full but it feels like there's a bunch of air in the middle? lol

I don't think I really care, because I have so many lip products I could swim in it.

I did try it last night, I liked the smell, but it almost felt like I greased up my lips. It didn't have much flavor and scent didn't stick around. It was a very light tint on my lips too. Which I don't mind. I'm a little meh~

I like my Almost Lipstick from Clinique better. But I wish they had a yummy taste lol.

I don't think I'm going to use the Brazilian Blowout. And I already have the evologie... but the nail polish is cute! And makeup wipes are always welcome... I do like the bulgari scent... just not on me. hah!

Overall, I liked the box but it wasn't a home run.

CAN'T WAIT FOR THE AUGUST BOX!

A cycle that never ends. lol

 

[normajean2008]

Does anybody know HOW to get replacements and monthly boxes from them when they screw up??  Am I going to have to threaten to dispute the charges with my bank to get my crap? 

I'm STILL waiting on my replacements from my June box...JUNE!  Five-ten days my butt, tomorrow is 10 days not including Saturdays.. there is no excuse why I don't have them already, nor why they can't send it with tracking info. 

I STILL haven't received my July box.  I'm told to wait til the end of the week before they'll send a replacement for that.... judging on how well they've sent the first replacements, it'll probably be November before I got a replacement box! 

Tracking on July's box still hasn't updated beyond the 22/23rd... and just today it went from new delivery date of 8/2-8/3, to 8/3-8/4!  This is farking ridiculous! 

And I can't even cancel, because then I really wont get my replacements, and I am now too late to not be charged for August's box.  And I'm still waiting on a refund on the Martha Stewart box they said I'd get in 3-5 days (but Monday is technically the 5th day for that). 

I remember a couple of you ladies getting a new box sent via FedEx, etc... How did you go about getting that?  Does anybody have tips for me that might actually get me somewhere?  Or am I basically s**t out of luck on getting what I paid for? 

Is anybody from Southern Cali still waiting on their July box too? 

 

[jannie135]

Originally Posted by normajean2008 /img/forum/go_quote.gif

Does anybody know HOW to get replacements and monthly boxes from them when they screw up??  Am I going to have to threaten to dispute the charges with my bank to get my crap? 

I'm STILL waiting on my replacements from my June box...JUNE!  Five-ten days my butt, tomorrow is 10 days not including Saturdays.. there is no excuse why I don't have them already, nor why they can't send it with tracking info. 

I STILL haven't received my July box.  I'm told to wait til the end of the week before they'll send a replacement for that.... judging on how well they've sent the first replacements, it'll probably be November before I got a replacement box! 

Tracking on July's box still hasn't updated beyond the 22/23rd... and just today it went from new delivery date of 8/2-8/3, to 8/3-8/4!  This is farking ridiculous! 

And I can't even cancel, because then I really wont get my replacements, and I am now too late to not be charged for August's box.  And I'm still waiting on a refund on the Martha Stewart box they said I'd get in 3-5 days (but Monday is technically the 5th day for that). 

I remember a couple of you ladies getting a new box sent via FedEx, etc... How did you go about getting that?  Does anybody have tips for me that might actually get me somewhere?  Or am I basically s**t out of luck on getting what I paid for? 

Is anybody from Southern Cali still waiting on their July box too? 

In my experience they are the worst when it comes to communicating/delivering in a timely manner. Back in November during the R29 ordeal... they didn't send my box. I had to harp them on every social media outlet to get them to pay attention to me. I think I got it in January. 

Good luck.

 

[CheshireCookie]

Originally Posted by normajean2008 /img/forum/go_quote.gif

Does anybody know HOW to get replacements and monthly boxes from them when they screw up??  Am I going to have to threaten to dispute the charges with my bank to get my crap? 

I'm STILL waiting on my replacements from my June box...JUNE!  Five-ten days my butt, tomorrow is 10 days not including Saturdays.. there is no excuse why I don't have them already, nor why they can't send it with tracking info. 

I STILL haven't received my July box.  I'm told to wait til the end of the week before they'll send a replacement for that.... judging on how well they've sent the first replacements, it'll probably be November before I got a replacement box! 

Tracking on July's box still hasn't updated beyond the 22/23rd... and just today it went from new delivery date of 8/2-8/3, to 8/3-8/4!  This is farking ridiculous! 

And I can't even cancel, because then I really wont get my replacements, and I am now too late to not be charged for August's box.  And I'm still waiting on a refund on the Martha Stewart box they said I'd get in 3-5 days (but Monday is technically the 5th day for that). 

I remember a couple of you ladies getting a new box sent via FedEx, etc... How did you go about getting that?  Does anybody have tips for me that might actually get me somewhere?  Or am I basically s**t out of luck on getting what I paid for? 

Is anybody from Southern Cali still waiting on their July box too? 

Oh my goodness, I'm so sorry you're going through all of this! It seems to vary from person to person...my instances for example: When they sent out the AmorePacific compact in the darkest shade to me (2 months ago), I emailed them (since obviously I am the LIGHTEST shade imaginable lol) and they asked me to pick 5 items from past boxes and they'd send one out. It took a few emails before they asked me to do that...I get the feeling they were trying to brush me off, but I held my ground. I never received a reply after I sent the 5 items list, but a week later, I received one in the mail. Now, this month I received the Evologie (which I received back in February's box) and I emailed again to let them know I had received a dupe and immediately they emailed back with the wrong generated email (saying that I'd receive my box soon, be patient, my account listed as shipping soon), I replied (a little tartly perhaps lol) and they answered within 2 minutes and apologized. They then asked for the 5 item list and this time I DID receive a nice reply saying they'd send something out shortly. I haven't received it yet but it's only been a couple of days. I've heard horror stories and I've heard fantastic customer service stories. I think they only thing that can be said that's definitely, without a doubt, unanimous is that.....they are not at all consistent.

I hope you get your replacements and your box soon!

 

[SubJunkie]

Originally Posted by Sunflowercake /img/forum/go_quote.gif

Not sure if anyone answered this but when i e-mailed about evologie they gave the BB cream as an option but said they just have it in light to medium. I am not sure what shade you got.

I received light/medium, but its too light I think the medium/dark would have worked for me. 

 

[normajean2008]

Originally Posted by CheshireCookie /img/forum/go_quote.gif


Oh my goodness, I'm so sorry you're going through all of this! It seems to vary from person to person...my instances for example: When they sent out the AmorePacific compact in the darkest shade to me (2 months ago), I emailed them (since obviously I am the LIGHTEST shade imaginable lol) and they asked me to pick 5 items from past boxes and they'd send one out. It took a few emails before they asked me to do that...I get the feeling they were trying to brush me off, but I held my ground. I never received a reply after I sent the 5 items list, but a week later, I received one in the mail. Now, this month I received the Evologie (which I received back in February's box) and I emailed again to let them know I had received a dupe and immediately they emailed back with the wrong generated email (saying that I'd receive my box soon, be patient, my account listed as shipping soon), I replied (a little tartly perhaps lol) and they answered within 2 minutes and apologized. They then asked for the 5 item list and this time I DID receive a nice reply saying they'd send something out shortly. I haven't received it yet but it's only been a couple of days. I've heard horror stories and I've heard fantastic customer service stories. I think they only thing that can be said that's definitely, without a doubt, unanimous is that.....they are not at all consistent.

I hope you get your replacements and your box soon!

Hell must have started freezing over..either that or Glossy's ears were burning from me complaining, lol.  I just got my refund in my account for the Martha Stewart box.  I also just called the post office, and they said my box is in their system, and I should have it by Saturday.  She didn't understand why it was taking so long to get it to me since it is like within 10 miles of me max (and that's stretching it)...but she did say it can take up to 10 days once they receive it, double checked the dates, and was pretty confident it'll get here on or by Saturday.  Please, please, please box--arrive in tact, and in whole! 

If the universe wants to be nice, my replacements showing up by Saturday would make me feel better too... I need something to make this broken toe from Monday feel better! /emoticons/[email protected] 2x" width="20" height="20" />