- Joined
- Sep 13, 2012
- Messages
- 83
- Reaction score
- 1
So, I always thought that the Sephora store inside JCP was its own, independent Sephora store, DIFFERENT from when Macy's sells MAC or other brands. Is that correct, or incorrect? How confusing!
I worked retail for several years in college, and in my experience, this is pretty common. When returns were made at my store, regardless of where they were purchased, the returned amount would be deducted from our daily sales. They shouldn't have tried to guilt you into returning it another way. Returns are a standard part of the retail industry!Originally Posted by tinkgloss /img/forum/go_quote.gif
I was recently told at a SiJCP that returns made from online orders were deducted from their sales for the day, therefore hurting their sales quota. They made my return, but you could tell they were hesitant and would have preferred me to have mailed it back, instead of returning it in the store with them.
I can understand how they feel about trying to have good sales numbers. It seems unfair that the return amount hurts their store when they did not get the credit for the actual sale since it was done online.
Also, as a buying/ordering online customer I don't think I (customers) should have to worry about/ or be told about an online order return hurting the store's sales day tally.
Seems like Sephora should not deduct online returns from the store sales quota the return is made in.
Does anyone have any knowledge of this or have ever been told this at a SiJCP ?
Do a Google search, there are websites where you can exchange gift cards you don't want/can't use for gift cards you do want. I've also seen gift cards for sale on eBay. You might not get 100% of the value but it would still be better than $0!My mom got me a JCP Sephora gift card for christmas with quite a bit of money on it, she was never told about the limitations on the card and now I'm stuck with a nearly useless piece of plastic.
I have a question bc I'm confused about something.... Can you return items bought online to a brick and mortar Sephora? I bought some mascara in a buying binge and want to return it, but I don't want to wait forever for it to go back on my gift card.What? They must of have been new at working.. I work at Sephora inside JCP.
Okay just so everyone knows, you absolutely CAN return Sephora inside JCP items at a freestanding Sephora, and visa versa. We are having the issue where people are buying from our store and the freestanding is denying the return simply because they don't want a loss to the store. But they CAN and MUST return it, so don't allow them to deny you. It does not matter if we do or do not carry the item, we can still return it (we just prefer not to. It can be a brand new product that is $115 and we can not sell the item and it HAS to be thrown away. We are not allowed to keep any returns so it makes us sad that products are being wasted and not only that but our store now has a loss of money) but that is not a customer issue so just return where you can.
It is strange that they made that so confusing for you. We cannot scan each others receipts either, but as long as you have a drivers license we can still do the return. If you bring the receipt sometimes we can give some form of cash back (which if we do, we are giving you cash that we never received to begin with), but without the receipt it just becomes store credit (which will only work inside a Sephora inside JCP and not at the freestanding Sephora)
I return online purchases all the time to freestanding Sephoras. I don't have a SiJCP close enough to return there, though, but I know you can return online purchases - I think they might have to ring it as a no-receipt return though?I have a question bc I'm confused about something.... Can you return items bought online to a brick and mortar Sephora? I bought some mascara in a buying binge and want to return it, but I don't want to wait forever for it to go back on my gift card.
Enter your email address to join: