Originally Posted by
TXSlainte /img/forum/go_quote.gif
My 13th box was in November, and I was so excited when I saw this on the website:
November Box
Hi there,
Notice something a little pinker this month? This is the special (extremely pink) Birchbox that we send to our most loyal members as they begin their second year with us.
When I didn't get the pink box, but a regular box - not just regular, but the worst box ever - I emailed them asking why I did not get it. The reply was that the box was only for yearly subscribers, not monthly, because monthly members can cancel at any time. So even though I paid $10
more during my first year as a monthly subscriber, and stuck around, I am not loyal. I also mentioned that I thought I'd at least get something - extra points, a discount, something - but that issue was not addressed in their reply.
As a longtime subscriber, albeit monthly, I really thought I *might* be invited to get the Vichy box. I thought wrong. I also thought I *might* continue to get decent quality boxes. Again, wrong. I don't expect full sizes or a box of perfection, but the sample quality has steadily gone downhill, especially compared to the earlier boxes. I don't expect full sizes or a box of perfection.
As I've said before, when I joined Birchbox, the boxes were really a treat. Cool brands, truly deluxe sizes, and fun surprises. They are different now. Kind of the opposite of "if it ain't broke, don't fix it." Too many variations, too many teeny samples (example; the Jouer tinted moisturizer I got early on was about twice the size as last months.) The customer service is still amazing, but that's not enough to keep me around. I wanted to look forward to my box again, but it's too late for me. I do hope a Birchbox staffer reads these boards, so that maybe they will make a change so that newer members will know the quality of the earlier boxes, and why I'll soon be a former subscriber.
Hey, at least that will open up a spot for someone on the waitlist.
/emoticons/
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